Food
What are 2 ways to upsell a Queso
Bowl over cup/Taco Meat/Brisket
Smile, Silverware, and your name
Build a Double Barrel Margarita?
2 dashes of Bitters, Frozen Margarita and top with Double Barrel Tequila
When and where was the first MiCocina opened?
Preston Forest - 1991
What should you say twice in the Familiarization Step?
Your Name
What dressings are on the Los Cabos Salad?
Spicy bleu cheese and Chili Garlic
Regardless of business, who always had the right of way?
The Guest
What tequila is used in the Skinny and Frozen Margarita?
Dulce Vida and Sauza Blanco
Name 3 Pillars of the Culture of Respect
Respect the Guest, Respect eachother, Respect the Food, Respect the Company, Respect Yourself
What should you do every time you take an order?
Write it down and repeat it back
What should be brought with every fajita plate?
Rolling Plate
When refilling N/A Drinks, What is the proper procedure?
Bring a new glass with every refill
What is the flavor profile of Chambord?
Raspberry
What 3 things does MiCocina focus on everyday?
Food, Service, Atmosphere
Before leaving the table after Food Delivery, regardless of whose table it is, what should you do?
Ask if they need anything else and make sure all food looks good and right to the guest.
What are the 3 new items we just added to the menu?
Mico Burrito, Cabo Salad, Brisket Flautas
What do we do every time a guest asks for a box?
Bring a big tray with a bag, bag of chips, salsa and box and box the food for the guest
What is unique about the Double Barrel Tequila
Aged in Smoked Whisky and tequila Barrels
How does MiCocina "Advertise"?
100% Word of Mouth
During Follow Up, why is this is the most important step?
Add 3 shrimp for $6
What is the final step during finish up?
Thank them and invite them to come back to see you specifically
What are the 5 options for upelling floaters?
Grand Marnier, Chambord, Cointreau, Midori, Patron Citronage
Who is the lady in the painting at every Mi Cocina?
Mama, grandmother of Mico Rodriguez
What is the 2 step turnback?
After dropping off the check, take 2 steps, turn back and see if they are reaching for their wallet, if so go and process the payment immediately.