BEHAVIORS
It is the amount of time spent doing the scheduled activity at the time during which is was scheduled.
What is CCT?
Behaviors ,Outcomes ,Call Compliance Evaluation My Performance
What is Scorecard?
It is the Beginning April 1, 2021, we will no longer be notifying Customers or converting accounts
What is Transnational Savings account
It is 97%
What is Login?
It is TUES-SAT 3:00 PM -11:30 PM
What is Bonita?
It is the ability to be available for our Customers and is a percentage of the day that a specialist spends signed in and available
What is Open Time?
It is Planned goals for specific behaviors
What is Objectives?
It is account and earn $300 when they receive direct deposits totaling $2,500 or more within 60 days of account opening
What is A Beyond Checking Account?
It is Less than 20%
What is Call Transfers?
It is calculated by adding up handle time, idle time, and then dividing it by the total scheduled login time.
What is login %?
It has a five-day look-back because we must wait for the results of the call; for example, if today is the 10th, then the last day the data will show for is the 5th.
What is FCR?
It earns $150 when they receive direct deposits totaling $500 or more within 60 days of account opening
What is a Convenience Checking account?
What is CCT?
It is Challenges both inside and outside the workplace impact employees, resulting in disengagement, lack of community, loneliness and poor health.
What is Life Works?
It is the average length of all calls taken by a Colleague over a specific period of time.
What is Average handle Time?
It is Availability and Experience are updated daily.
What is Daily Outcomes?
It earnd $200 when they deposit $20,000 or more in new money within 20 days and maintain a balance of at least $20,000 for 90 days
What is TD Beyond or Simple Saving account?
What is 5 occurrences?
IT is Destination Well-being
What is investing in you?
n ensures that we are protecting the TD brand, our Customers and shareholders by adhering strictly to procedures.
What is Compliance?
It is Performance score will be leveraged for your annual R & R (Spirit of WOW!)
What is My Preformance?
The customer does not have to be new to bank but the customer must be a NEW PERSONAL CHECKING and/or SAVINGS
WHAT IS TRUE OR FALSE?
It is 70%
What is LEI?
IT is Great ideas can be anything from simple solutions for everyday issues