Company Pages
What is the definition/identification of a generic page?
A Generic Company Page is the oldest URL for a given company name (non-dash# page) that collects data (reviews, jobs, salaries, etc.) from multiple, unrelated companies with the same or similar names.
By default, what is the initial Credit Card Threshold?
~$500 per charge
What is the difference between a Post Pay and Pre-Pay IO?
Post Pay means the client pays after the fact, at the end of the month. Pre-Pay means the client pays up front.
If an email is not showing up in a search, where else can you look to see if a user if active/added
GenAdmin
When you are on the SERP, what code do you use in the URL to identify which account the job is coming from?
&sd=1
What is the process in giving an added user editing access to the company page?
Creating an Employer-Account (unlinking) and sending a custom claim link.
What are the steps to increasing the CC threshold Limit?
Edit Advertiser section as long as it's under $2,000
What is the process to issue a refund?
Finance Case
What are the different permissions/access for linked users?
Resume, Analytics, Jobs & Candidates, Admin, custom
How do you have a client opt out of Auto-Convert Vs. Enable IA
Enable IA is within the hosted dashboard, Auto-Convert is through a Google Form
What is the Company Page Policy for Employers?
One Page per Brand policy.
What is the process to issue a refund?
What are the steps to signining in an IO?
Docusign - it's automatic,
Finance IO line item is in pink and we have a signed IO in place.
If there is a linked user who is taking over the account, what are the steps to give them ownership?
GenAdmin, change email to ".disabled". Switch Emails, send reset PW link. Remove original Linked User
If a client does not want their indexed jobs showing on Indeed, how do you turn that off?
Waldo Rule Filters
What is an Advertiser Match and what is the process to add/remove from a CMP
An Advertiser Match is ensuring Hosted Jobs from a specific account are linked to the company page. Team Leads/Managers have access to add/remove through Workbench.
What are the steps to checking a CC decline?
System Log - check error codes on Indy and determine best solution for the client.
When are there Sub-IOs and what's the purpose?
Pre-Pay Only - the line of credit is for an intended period of time
Can linked users have a jobseeker account?
Yes
What are the steps to checking Accounts that are in the "pending" status?
AdCentral Logs - Determine appropriate Ticket!
What is a source match and What is the process to adding/removing a source match?
Source Match links Indexed source to a specific company page. In order to add/remove, submit a BOSS case.
If a client is switching from CC to IO, what needs to happen in order to make the change?
Force CC charge, AE works on IO, IO gets signed in AFTER CC has been charged one last time.
When do you sign in a Master IO?
Never!!!
What are the steps for a linked user to use Resume Subscription that is not assigned to them?
Toggle to main account Owner - Have Subscription either assigned to them, or purchase a new one and assign it to them through the main adcard.