Lines of Business
Salesforce Drama
Apps
KPIs
Hmm Republic Services
100

Customer has a gas station. He explains that he has about 16 yards of trash a month. You offer him. 

What is a 4 yard picked up 1/wk? OR what is a 8yd picked up 2/month?

100

In salesforce, you look here for a contract status. 

What is contracts? What is attached agreements?

100

Need a day off? 

What is workday? What is flex time if not within 2 wks? (SN) if off for a few hours, please make sure to add hours you will be out.

100

Price realization. 

What is 85% goal?

when price is increased, I can rollback 15% of it.

100

4 segmentation from PBS.

What is price, performance, sustainability, and strategic partnership?

200
Customer is so frustrated about their pricing. They were told $500 ($100 del +$400 haul included 2 tons.) would cover the cost of their 20 yd roll off rental. They got a final invoice for $75.

What is, they went over the included tons?

200

In salesforce, you can look for these 3 numbers to find accounts in BU 308.

What is 091 and 092?

200

"You have been assigned elearning"

What is Workday?

200

SC goal. 

What is $550 (for AM) What is $1050 (for TE)

200

PBS.

What is Priority Base Selling?

300

You work with a SW cust to add a 4 yd recycle to his account. He advises to reduce the SW services from 1/wk pu to eow pu since he now has a 4yd eow pick up. When reviewing incent, the new business doesnt show up. 

What is, no new business credit since I reduced the SW services when adding recycling. 

300

In salesforce, scheduling a oncall extra. 

What is click on container, guided action, oncall extra?

300

Customer needs to sign his/her proposal.

What is signnow?

300

LC Goal.

What is $250/month? (for AM) What is $450/month (for TE)

300

3 brand sales pillars.

What is reliable, sustainability leader and customized solutions? "Republic Services prides itself on being a reliable, sustainability leader offering customized solutions"

400

Customer has an existing account with us. He asks for us to send him a 40 yd container, then hangs up. Credit check, signature at times a prepayment is required for this, next steps. 

What is, an existing cust with a perm account does not require a credit check nor a signature if they have been our cust for 6 months or more. 

400

In salesforce, you have signed/counter signed paperwork. Next steps. 

What are attaching signed agreement to opp and finalizing the proposal?

400
Reviewing your BOB and STR?

What is PowerBI?

400

SC spiff.

What is 75%? 

400
Retention sales stages.

What are plan, initiate, assess, configure, propose and close?

500

You sold a new customer a 8yd 2pu/wk for trash and a 8yd 1 pu/wk for recycling. They sign the paperwork. when will container be delivered.

What is 3 business days for commercial container?

500

First thing, you are checking your dashboard. Ah, a open case. 

What is put in work in progress to acknowledge case. What is 24 hours to close it with a resolution?

500

You want to work from home on your laptop. You see that it will not allow you to access the apps. 

What is VPN/DUO?

500

Lost business. 

What is $1100/month? (AM) What is $900/month (TE)

500

Republic Services 5 values.

What are Safe, Committed to serve, environmentally responsible, driven, and human centered?