CATEGORY 1-BASICS
What is Artificial Intelligence (AI)?
This refers to machines programmed to think, learn, and adapt like humans.
Why does Amazon use AI?
This company uses AI for product recommendations and inventory management.
How does AI improve efficiency?
AI improves efficiency by automating routine tasks.
What is job displacement?
A major concern where workers may lose roles due to automation.
What is decision-making in an organization, and how does AI help?
1. Choosing the best actions to reach goals
2. AI analyzes large amounts of data to improve decisions and performance
Why does Netflix use AI?
This streaming company uses AI to recommend content and guide production decisions.
How does AI reduce bias in decision-making?
AI reduces bias in decision-making by relying on data.
What is Explainable AI (XAI)?
This type of AI focuses on transparency and understanding how AI makes decisions.
What is a workplace transformation?
How organizations operate, not just technology.
Why does NCB Jamaica use AI?
This Jamaican bank uses AI for fraud detection and loan processing.
What are labor or operational costs, and how can AI help reduce them?
1. Labor or operational costs are the expenses of running a business, like employee wages, utilities, and equipment.
2. AI can reduce these costs by automating tasks, improving efficiency, and reducing errors.
What is human-AI collaboration?
This trend focuses on AI working alongside humans rather than replacing them.
What are jobs/workforce skills?
Jobs/workforce skills are the skills people need to do their jobs well.
OR
Workforce skills are the abilities people need to succeed at work.
What are AI chatbots that provide 24/7 customer service support?
1. Intercom
2. Zendesk
3. Drift
What is personalization?
AI tailors products, services, or content to each person’s preferences
What are regulations or ethical frameworks, and why are they important for AI?
1. Regulations or ethical frameworks are rules that ensure AI is used safely, fairly, and responsibly.
2. Governments create these to manage AI and prevent misuse.