Messaging & Notifications
A pharmacy marks multiple prescriptions as ready, but this logic ensures the patient receives a single grouped message instead of several.
What is the Messaging Batching Logic?
A patient cannot switch to delivery even though the pharmacy offers it.
What are valid delivery options or delivery configurations can't be matched?
This signal allows an prescription to be added to a cart without sending a text message.
What is a Silent Cart Signal?
If a patient ignores a refill request and on ASK flow, this is not created.
What is a refill task?
A pharmacy cannot process refunds in the dashboard because this configuration is missing.
What is Stripe Direct not being set up?
A pharmacy tags a prescription at night, but the patient doesn’t receive a text until the next morning, this timing explains why.
What is it's after 7:00 PM or quiet hours?
These are the most common reasons delivery is unavailable to a patient.
What are address validation or courier constraints?
A pharmacy tags a prescription for Nimble, but the patient never receives a text because this status was already applied.
What is the prescription being marked as “sold”?
A refill does not convert into an order because the patient must approve a pricing change maximum before processing continues.
What is a copay increase greater than $10 requiring patient consent?
These must be enabled in Chrome for alerts to be heard on the dashboard.
What are Notifications and Sound settings?
This signal starts the messaging process when the first Rx of the day is marked ready.
What is FNS (For Nimble Signal)?
If a patient's address validation is skipped, the system will only consider this courier type.
What are Independent Couriers?
Configuring these fields in an exclusion rule ensure no NDC is missed regardless of where it appears in the import.
What is including both NDC_ATTRIBUTE and FILL_NDC in exclusion logic?
This happens when a newer fill overrides an unpaid previous fill.
What is a skipped or superseded fill?
These are the two ways the Nimble automated chat message will show in the pharmacy chat room.
What is if the patient clicks the "Message My Pharmacy" button or if patient responds?
A pharmacy can use this tool to have visibility into message status and reasoning so they can understand why a patient did or did not receive a message without contacting support.
What is the Communication Center?
These two tools allow you to manually update or revalidate addresses to unblock delivery.
What are the Pharmacy Dashboard and Retool?
We can exclude notifications for these in Pioneer.
What is Medsync fills?
Patients on ALWAYS flow can delay their next fill by up to four weeks, but if they take no action, the system will still proceed with processing automatically after how many hours?
What is 48 hours?
This duration is how long the pharmacy can pull historical records and receipts in the dashboard.
What is 2 years?
A pharmacy marks prescriptions as ready, but no messages are sent and no batching window starts, even though the workflow appears correct.
What is prescription is FNS not triggered or Exclusion rule applied?
A patient is only a few minutes away by car but is still outside the delivery area. This calculation method explains why
What is straight-line (linear) distance?
This occurs when a “Sold” signal is imported but fails to complete the two way update in the PMS.
What is stuck dashboard task?
Auto-checkout is normally attempted within 10 minutes, but may be postponed until the next day because of this.
What is the system waiting on other granted OTRCs before running auto-checkout?
The refund button is missing for an order because this required component no longer exists.
What is the task being deleted after 90 days?