Brand & Products
An account that offers unlimited ATM Reimbursement and can earn 1.00% Annual Percentage yield on balances up to $50,000. Balances over $50,000 do not earn any interest.
What is a Rewards Checking Account?
In XP this level houses the customer's address, phone number, email address, security word/hint, social security number, and Risk Rating
What is the CIF Level
A request sent on behalf of a customer to perform an action and/or resolve an issue that involves another department or team to assist.
What is a case?
The system used to view customer's applications and status.
What is Enrollment?
The first acquisition to keep the brand alive, meaning customers can open a branded Checking, Savings or CD account.
What is the Nationwide Acquisition?
The level that accesses the debit card associated to an account.
What is the Debit Card/ Passport Level?
The section showing information regarding bank accounts the customer has with the Bank (open or closed).
What is the financial accounts tile?
The application used to assist customers when they are having issues logging into Online Banking.
What is UDB (Universal Digital Banking)?
An account that earns 1.00% cash back on signature-based purchases.
What is the Cashback Checking Account?
A status in which the card has been shut down, and cannot be reactivated.
What is a Hot Card Status?
The section that shows contact between the customer and the Bank. This can be a phone call or email.
What is the Activity History?
A series of questions that relate to a customer’s past that is asked to help identify the customer.
What is a KBA (Knowledge Based Authentication)?
The known brand in which customers were able to earn Airline Miles for their point of sale debit card purchase.
What is UFB Direct
Account conversion, courtesy reversals and internal transfers are all actions that can be performed at the account level.
What is account maintenance?
A request for an increase that is applied to the account for a 48 hour period so that the customer may deposit, transfer or pay funds due to the account reaching a max daily or monthly limit.
What is a temporary limit increase request?
A read only system in which is used to research a customer's Bill Pay, External Xfers and Pay it Now limits.
What is Payveris?
Available using the PDF- “Deposit Account Agreement & Schedule of Fees”. This covers accounts that were moved into the Axos brand, but are no longer offered anymore. Customers are allowed to keep those accounts open but cannot open those types of products anymore.
What is a Legacy Account?
Transferring funds from an Axos branded account to another Axos branded account.
What is an internal transfer?
The case type that is used when Secure messages sent through Universal Digital Banking platform during a customer being signed in.
What is a UDB Inquiry Case Type?
System used to view if Apple, Samsung and/or Google pay is set up.
What is VISA Online?