Momentum
Primary way to look up a member
What is Date of Birth?
Subject line of email, for member not using our providers on scheduled trip
What is Gas Reimbursement
Hour of notice to schedule routine trips
What is 48hrs?
Call queue to locate where a provider is
What is Where's My Ride?
To feel valued, appreciated and respected
Basic needs of a member
Name the screen to schedule trips.
What is Trip Booking?
Type of email sent when member is ready to be picked up from appointment.
What is a Will Call?
Types of trips: Chemo, Dialysis, High Risk Pregnancy
What are Urgent trips?
Changing phone setting to receive calls
What is Ready Status.
Open 24/7 365 to assist
What is the routing department
Reason code of parent visiting minor child
What is Respite Care?
Trip ID, Last name, Reason, Provider, Date
What is the Cancellation subject line?
16 year old member
What is minimum age requirement?
Explaining to other party who is on the call and what the situation is before sending caller to them.
What is a Warm Transfer?
15 min window for pharmacy trip
what is in and out
What is the + (plus) sign/symbol
Email sent when changes made to booking within 24-48 hrs
What is Update Trip?
Gathering of the name, address, dob and phone number
What is HIPAA verification
The button you press to merge all parties together.
What is Add Participant?
Group of people who pull calls and talk to upset members
Who is the escalation team
The 2nd restriction listed on the Client Info screen?
What is Book No Trips?
The body of a discharge email
What is Member Name?
Who is the Discharge Nurse?
What is the Contact Number?
What Door are you being discharged from?
Member waiting up to 4 hours for transportation
What is a hospital discharge?
The action you take at the end of every call but transfer.
What is Set Disposition?
Travelling from one city to another over 50 miles
What is Rule 3 of 1 hour + travel time