Momentum
Primary way to look up a member
What is Date of Birth?
Subject line of email, for member not using our providers on scheduled trip
What is Gas Reimbursement
Hour of notice to schedule routine trips
What is 48hrs?
Call queue to locate where a provider is
What is Where's My Ride?
To feel valued, appreciated and respected
What are the Basic needs of a member
Name the screen to schedule trips.
What is Trip Booking?
Type of ticket sent when member is ready to be picked up from appointment.
What is a Will Call?
Chemo, Dialysis, High Risk Pregnancy, Hospital Admission.....
What are Urgent trips?
Changing phone setting to receive calls
What is Ready Status.
Open 24/7 365 to assist
What is the routing department
Reason code of trip usual 3-6 legs for therapy
What is ABA
Trip ID, Member Name, Provider, and Date
What is the Cancellation subject line?
Cut off at 5pm EST
What is Same day/Next changes ending?
Explaining to other party who is on the call and what the situation is before sending caller to them.
What is a Warm Transfer?
15 min window for pharmacy trip
what is in and out
What is the + (plus) sign/symbol
Ticket sent when changes made to booking within 24-48 hrs
What is Update Trip?
Gathering of the name, address, dob and phone number
What is HIPAA verification
The button you press to merge all parties together.
What is Add Participant?
verify location, add note, send ticket, advise wait time
What is the Will Call process
The 2nd restriction listed on the Client Info screen?
What is Book No Trips?
The description of a discharge ticket
What is the discharge nurse, phone # for driver, and specific discharge location
Scheduling parent to visit 1 week old child in the NICU
What is Urgent Respite Care
The action you take at the end of every call but transfer.
What is Set Disposition?
Travelling from one city to another over 50 miles
What is Rule 3 of 1 hour + travel time