Input/Output Interfaces
Which connector is commonly used for wired Ethernet connections?
What is RJ-45?
What is typically required when a newly connected printer is not recognized?
What is installing a driver?
What component is known as the "brain" of the computer?
What is the CPU?
Which OS is estimated to run on over 90% of desktops and laptops?
What is Microsoft Windows?
Software that is free to use but not always modifiable is called what?
What is freeware?
Which storage device uses spinning platters and a read/write head?
What is an HDD?
What kind of software is Google Chrome?
What is a web browser?
Which device type is best for portability and making calls?
What is a smartphone?
Which basic tool in Windows gives access to display settings, system info, and installed programs?
What is the Control Panel?
What is DVI-I?
Which video interface came before HDMI and supports both analog and digital?
Which port allows for hot-swappable connections like flash drives?
What is USB?
Which component temporarily stores data actively used by the CPU?
What is RAM?
What operating system is open-source and commonly used in servers?
What is Linux?
This software model allows users to access apps through a browser.
What is cloud-based or web app?
Which storage type is fastest and has no moving parts?
What is an SSD?
Which browser is pre-installed on Windows systems?
What is Microsoft Edge?
Which device is typically used for high-end 3D modeling?
What is a workstation?
Which tool replaces much of the Control Panel in modern Windows versions and includes categories like “System,” “Devices,” and “Apps”?
What is Windows Settings?
This connector has 4 wires and is often used with landline phone jacks.
What is RJ-11?
Which Windows tool allows you to configure and monitor printers and scanners?
What is Devices and Printers?
What type of memory is used for fast access during CPU calculations?
What are registers?
What is the main function of an OS in a computer system?
What is to manage hardware and software resources?
Name two examples of productivity software.
What are word processors and spreadsheets?
Which media uses lasers to read and write data?
What is an optical disc?
Name one open-source browser.
What is Mozilla Firefox?
What is the first step in the troubleshooting process?
What is identify the problem?
Which Windows tool allows you to schedule scripts or programs to run at specific times or events?
What is Task Scheduler?
Which interface can carry audio, video, and data through one connection?
What is Thunderbolt?
What type of software manages communication between the OS and hardware?
What is a device driver?
This unit inside the CPU decodes and directs instructions.
What is the control unit?
Name three core components of an OS
What are the kernel, user interface, and file system?
What is the difference between open source and shareware?
What is open source can be modified and shared; shareware is free to try only.
Which memory type loses data when powered off?
What is RAM (volatile memory)?
Which tool in a browser helps you manage stored passwords and autofill data?
What is the browser settings or password manager?
Name one reason why you might escalate a support ticket.
What is when the issue is beyond your scope or access level?
Which advanced tool provides centralized access to services, event logs, disk management, and device manager in one console?
What is Computer Management Console?
Explain the difference between VGA and HDMI in terms of signal type.
What is VGA is analog and HDMI is digital?
What troubleshooting step would you take first if a peripheral suddenly stops working?
What is check connections or power?
Name two internal buses and describe their functions.
What are the system bus (connects CPU and RAM) and expansion bus (connects to peripherals)?
What is the purpose of a kernel in an operating system, and how does it differ from the user interface?
What is The kernel is the core part of the OS that manages system resources and hardware communication.
What is The user interface allows the user to interact with the system, either through a GUI or command line.
Name three examples of software delivery models.
What are local install, network install, and cloud-hosted?
Compare SSD and HDD in terms of speed and reliability.
What is SSD is faster and more reliable, but more expensive per GB?
How can you troubleshoot a browser that won’t load websites?
What is clear cache, check connection, or disable extensions?
What’s the final step in the troubleshooting methodology?
What is document findings, actions, and outcomes?
What is the difference between Command Prompt and PowerShell in Windows?
What is Command Prompt is a basic command-line tool, while PowerShell is more powerful and supports scripting, automation, and advanced system management features.