This committee is in charge of Operations change management within the company with the acronym CAB.
What is Change Advisory Board?
100
Change Coordination Room.
What is Patty's name for the Conference Room?
100
Test showing that a circuit board is working.
What is Smoke Tests?
100
Erik compares this traditional business and processes to IT Ops.
What is the Manufacturing Floor?
100
Point of a process that controls the rate and efficiency of the process as a whole.
What is a bottleneck?
200
QA stands for this.
What is Quality Assurance?
200
Parts Unlimited app designed for check clearing.
What is PUCCAR?
200
It is said that Brent could be put in a straight jacket, tied to a wheelchair, and carted out when needed, similar to what fictitious cannibal.
Who is Hannibal Lecter?
200
Type of work that is generated by Business Projects and Internal IT Projects.
What is Changes?
200
This is the last possible chance to change anything before implementation cannot be stopped.
What is the point of no return?
300
This stands for the Point of Sale system within the company and for The Phoenix Project.
What is POS?
300
This person is the "IT oracle" of Parts Unlimited and apparently the only person who can do anything.
Who is Brent?
300
This daytime soap opera focuses on the character Brent as he works at Parts Unlimited.
What is A Day in The Life of Brent
300
Initiatives of the business and its official projects.
What is Business Projects
300
When Development sends multiple files out of order for Operations to implement, this is lost.
What is Version Control?
400
One or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.
What is a Network Operations Center (NOC)?
400
Erik calls this "The Silent Killer" of due-dates.
What is Work In Process (WIP)?
400
The Change Coordination Room is better named this because changes go in but never come out.
What is Bates Motel of changes?
400
This is the infrastructural and IT projects that are created by business projects.
What is Internal IT Projects
400
The different levels of prioritization within the CAB are as follows.
What are Fragile, Medium, and Standard?
500
Senior-level executive within an organization responsible for establishing and maintaining the enterprise vision, strategy and program to ensure information assets and technologies are adequately protected.
What does the Chief Information Security Officer (CISO)?
500
This man is the QA director who works for Chris.
Who is William Mason?
500
Bible verse about the day of reckoning and striking people down with great vengeance brought to fame by Samuel L. Jackson.
What is Ezekiel 25:17?
500
Erik could possibly be tricking Bill into doing this.
What is philosophical navel-gazing?
500
The Phoenix Project is this plot device to drive the story and keep readers interested.