THE MISSION
THE COMPANY
THE SYSTEMS
THE TEAM
THE STAFF
100
What are our core values?
Be Kind
Do The Right Thing
Be The Solution
Keep Improving
100
What year was Moxie founded?
2001
100
What platform is used primarily to respond to Field Expert text messages?
MAX
100
What two teams report directly to Rian?
FE Support
NS Support
100
Who is this person?
Alyssa Mancini
200
What is our mission statement?
Our mission is to improve the quality of life for our customers, team, and community
200
How many call centers does Moxie have?
1 (Dallas)
200
What tab in PestRoutes would you go to find a customer's Special Scheduling Instructions?
Info Tab
200
Who are the newest members of our team?
Ajha Davis
Madysen Hood
200
Sirena Vanegas is part of what department in Moxie?
Training
300
When is the best time for a "Golden Opportunity" to present itself?
Every customer interaction
300
Including sister companies, how many branches does Moxie Pest Control have?
Over 40 (per Moxie's website)
300
Using NICE, where can you go to view your previous chat or call recordings?
Interactions HUB
300
What is Ariana's favorite color?
Black
300
Who is the Chief Operations Officer of Moxie Pest Control?
Daniel Headrick
400
Name the 4 Impressions
"This is a pleasant person who likes their job."
"This is a competent expert."
"This expert is committed to solving my problems."
"I made a genuine connection with this person."
400
What business name was Moxie previously known as?
Joshua's Pest Control
400
What is the name of the platform used to give reward points to team members?
Awardco
400
What color are Kyra's eyes?
Brown
400
Josh Swingle is the Sr Director of what department?
Customer Experience Operations
500
Name at least 4 of the Team Talents
Genuine
Kind
Committed
Competent
Collaborative
Self-Improving
Respectful
Safety-Minded
500
Found on Moxie's website, this page features articles built around educating customers on proper pest care.
The Info Hub
500
What does "ASA" stand for?
Average Speed of Answer
500
What city did Rian come from before moving to Texas?
Kansas City
500
Who is the CEO of Moxie Pest Control?
Jason Walton