Plant Facts
Projects
Managed Support and Helpdesk
Focus on Quality
Client experience/training
100

What are the basic needs of most plants to survive?

C02, Water, and Sunlight

100

Does CCB do server migrations?

yes

100

Desktop ________ Maintenance

Preventative

100

How many North American engineers does CCB have access to?

300+

100

What is CCB's Client Support Rating?

4.94+/5

200

How do scientists determine the age of a tree?

By the amount of rings on the inside

200

Name 3 Security Projects that CCB provides.

Security Appliance, Anti-Virus, Education, External Vulnerability Testing, Penetration Testing, Compliance Review

200

What tier of help desk support does NOT include level 2 helpdesk support?

Basic

200

True or False: The minimum length of a contract with CCB is 6 months.

False

200

What is CCB's Client Project Rating?

4.7/5

300

What is the largest species of grass?

giant bamboo

300

What Office 365 additional solutions does CCB offer?

Enterprise Mobility Suite, PowerBI, Advanced Threat Protection, Intune

300

How long does CCB monitor servers for?

24/7

300

What is generated after a completed ticket?

A survey

300

how long has it been since CCB worked with their alternative live instructor?

a few years

400

How is the smell of a Voodoo Lily described?

like a rotting corpse

400

Which workstation does CCB support, Windows or Mac?

Both
400

Does CCB update firewall firmware?

yes

400

Will CCB attempt a project that is outside their field of expertise?

No

400

How many clients have ended support with CCB in the last 5 years?

9

500

Where is the largest species of water lily from?

The Amazon

500

Does CCB support Teams, Skype, Scale, and Apple Pay?

We do not support Apple Pay

500

What desktop preventative maintenance detects viruses?

SentinelOne AV or AV Scans

500

How many Office 365 consulting requests and migrations has CCB handled?

1000+

500

What training course takes the longest to complete?

CCNP Service Provider Boot Camp (14 days)