Goals
What is the shorty to access our goals?
Shorty/CRServicingGoals
Who was the leader guest in the most recent "What's up with your DVP" video?
Josh Malek!
What do we want to increase our engagement score to by the end of the year?
90%
What is the event that is taking place downtown this week that is contributing to WFH?
NFL Draft
What is the Name of the survey that comes out next week?
The Outlet
Name One goal under "Protect".
Reduce Spanish Speaking call in rate, reduce language line dependency, Determine Baseline to prevent fraud.
We used to call ourselves the FOC or Family of Companies, but what did Varun say our new FOC name will be in the Zupdate?
Rocket Companies
How close are we to hitting our volunteer goal?
50%, our goal is 80%
What big change is going live in Client Relations on 5/1?
Destination Client Relations
What is something we encourage you to do, aside from answering questions?
Leave comments
Name one goal under "Amaze"
Improve self-service, invest in GPS, Leverage AI
Name someone who is apart of the Z Team.
Varun, Q, Bill Banfield, Heather Levier.....
What metric did we just hit for the 24th month in a row and are going to be celebrating in the next few weeks?
Hitting our SLAs!
What is one thing that will be going live in Customer Service tomarrow?
Full interest rate in HELOCs, Removal of "order checks" button, Suspense code reasons in transaction history, Escrow advance balance, paperless consent update, HELOC messaging with no bill record, new HELOC work item.
What is Rockets new Vision Statement?
Help Everyone Home!
Name one goal under "Love".
Increase engagement, increase volunteering, increase system and processes.
What are the three main categories that our goals fall under?
LOVE. PROTECT. AMAZE.
What is our average Spanish speaking client call in rate?
25%
Name one "You Spark Change" Moment that was mentioned in our "What's up with your DVP video?
DCR, work life balance, Dev grads schedule starting with SL their first month instead of second, Escrow analysis updates, consistent feedback and recognition.
When does the survey open?
What is the name of the new 4th goal category?
Proactive Pioneering
Name one goal under "Proactive Pioneering"
Anticipate client needs, Improve client education to create stronger loan engagement outside of a payment change.
What is our average client call in rate?
7.70%
What was the new Servicing vision statement announced in Q Chats last week?
Making home easier, every step of the way!
When does the Survey close?