Fire... It's Hot!
A PA informs you that a trouble alarm is sounding from a fire panel. What steps do you take?
Tell PA to call UPD to address the alarm. Tell PA to submit an IR. Notify leadership on-call.
What pets are allowed in our communities?
Fish or approved ESA or service animal. One or two bedroom in UV: dogs or cats 45 lbs or less and older than a year.
A PA reports that a parent called the front desk and said that they have not heard from their student in 48 hours. What do you do?
Ask if the PA has tried to contact the student (door knock & phone call), if no contact, call UPD. If contacted instruct student to contact parent. Have PA submit IR notify leadership on-call if police respond.
Where/when are residents allowed to have alcohol in our communities?
In the apartments. Everyone is 21 or over.
What is University Housing's overnight guest policy?
They are allowed only with the approval of all roommates and only one overnight guest per suite/apartment. Guests may stay for a maximum of two nights per month and must be at least 18.
The number of hours that you should not consume alcohol before starting your on-call shift.
12 Hours
Name 3 items that are fire hazards and not allowed in our communities.
Candles, electric blankets, space heaters, hot plates, toasters, lava lamps, halogen lamps, etc.
A PA calls and reports that there are two individuals trapped in an elevator. What do you do?
Notify the AHOC. Respond in person. Have PA submit an IR. Notify leadership on-call.
A PA calls and reports that a resident has sprained their ankle and is requesting help to get to their room. How do you respond?
Explain that we are unable to physically provide assistance, encourage the PA to suggest UEMR or contacting a friend to assist. If UEMR responds notify leadership on-call.
A PA calls and reports smelling marijuana in the hallway.
Ask if they can pin point where it is coming from. Offer to come and assist. If PA thinks they can tell which room, instruct them to call UPD. Respond in person. Notify leadership on-call. Have PA write IR.
A PA calls and is upset because they just watched a resident tear down their new bulletin board. How do you respond?
Ask the PA what they did to address it with the resident. Coach PA how to have the conversation. Have PA write an IR.
Information to report to leadership on-call
Who: Name of Resident, Net ID, Room Number
What, Where, When, and Why/How? If transported, which hospital or which police station?
A PA reports that the fire alarm is sounding in a specific unit.
Have PA call UPD. Respond in person. Ensure residents and facilities are okay. Have PA file IR. Notify Leadership on-call.
A PA calls after hours and says that a resident has told them that they have bed bugs in their room. What do you do?
You see UPD and paramedics are in your community and it is during work hours. What do you do?
Tell the emergency responders that you are in charge of the building and ask how you can assist them. Go with them to the location. Notify leadership on-call. Document with an IR.
An apartments PA calls and says that they saw residents entering an apartment carrying what looked to be two six packs of beer. What do you do?
Instruct PA to call UPD. Respond in person. Have PA write IR and notify leadership on-call.
You are on-call and there is a tornado watch. What do you do?
Pay attention to the weather and UTD alert. Check in with on-call PAs to ensure they know where to shelter and how to direct residents.
When you call leadership on-call
An IR is being submitted. Emergency responders are present. Unsure of next steps. If it is something you think Matt would want to know.
You wake up to a full fire alarm sounding. You are not on-call. What do you do?
Evacuate. Station PAs near egress points to direct residents away from the building and to ensure no one tries to reenter. Call UPD. Call the Coordinator on Call. Make sure leadership on call is informed.
A PA calls to report that their new resident is refusing to move into their assigned unit because it is "filthy and disgusting." The PA is in the space and confirms that it is a mess. What do you do?
A PA calls and reports that a resident has come to the front desk complaining of chest pain and difficulty breathing. How do you respond?
Instruct the PA to call 911 and have the resident sit down. Respond in person. Notify leadership on-call. Afterwards have PA submit an IR. Check with PAs to ensure they are okay.
While doing health and safety checks, you notice a pill bottle sitting on the counter. The name on the bottle does not belong to anyone assigned to the unit and the residents are not present in the space. What do you do?
Call the resident and ask them to return. Call UPD. Notify your AD. File an incident report.
A PA calls and reports that there is an older man sitting in one of the common spaces and that he has been there for a few hours playing on his phone. What do you do?
Respond in person. Ask the individual who they are and why they are there. Ask the individual to leave if they have no valid reason for being there. If they refuse to leave call UPD. Have PA file IR. Notify leadership on-call if UPD responds.
Individuals outside of residence life who receive the on-call log.
Senior Director of Housing Operations
Associate Director of Housing Operations
Associate Director of Housing Facilities Maintenance
Associate Director of Housing Administration
Associate Director for RCCS
A PA reports that they smell something burning but there are no alarms going off. What should you direct the PA to do?
Pull the fire alarm. Evacuate. Call UPD.
A PA calls and reports that there is water coming from the ceiling in the lobby. What do you do?
Ask how much water, suggest way to contain water and then contact AHOC. If it is a lot of water, respond in person to assist, have PA write IR, and notify leadership on-call.
A PA calls and reports that they are concerned about their on-call partner, who disclosed that they have been depressed and that they are not sure they can "go on." What do you do?
Respond in person to speak with their on-call partner. Directly ask if the PA is suicidal and if they have a plan to kill themselves. Notify leadership on-call. If PA is suicidal, or you are concerned, call UPD. If not and they are stressed and overwhelmed, listen, provide resources, ask their plans for the night, and write an IR. Email coordinator of community and AD for next day follow up.
A PA calls and says that a resident is reporting that "something is wrong" with their roommate. They are in the room now and the roommate is on the floor, their eyes are closed, they are breathing, and smell like alcohol. Other than incoherent mumbling, they are not responding.
Instruct PA to call 911. Respond in person. Send PA to direct emergency personnel. Call leadership on-call. After have PA write IR. Check in with anyone present to make sure they are okay.
A PA calls and says that a resident just told them that they had been sexually assaulted the weekend before. How do you respond?
Instruct the PA to stay with the resident but remind them that the resident does not need to share details unless they want to. Ensure they have told the resident they are a mandatory reporter. Respond in person. Ask the resident if you can speak with them. Provide options. Explain Title IX will reach out and it is their choice to respond. If they want to inform UPD, call UPD. Have PA write IR. Inform leadership on-call.
5 things to include in your on call report entry.
Time, Community, Suite/Apartment #, Description, Time Spent, Staff Member Names, Resident Names