The Motto & The 3 Steps of Service
It is our Motto.
They are the most important resource in our service commitment to our guests.
Who are our Ladies & Gentlemen?
I build strong relationships and create Ritz-Carlton guests for life.
What is Service Value 1?
I own and immediately resolve them.
What are guest problems?
The First Step of Service.
What is "A warm and sincere greeting, using the guest's name"?
We pledge to provide it.
What are "The finest personal service and facilities for our guests"?
We continuously seek it.
What are opportunities to innovate and improve The Ritz-Carlton experience?
I own and immediately resolve guest problems.
What is service value 6?
The 3rd Step of Service.
What is "Fond farewell, using the guest's name".
They are principles we apply in order to nurture and maximize talent.
THRIC - Trust, Honesty, Respect, Integrity and Commitment
Service Value 9.
What is "I am involved in the planning of the work that affects me"?
Service value number 4.
What is "I understand my role in achieving the Key Success Factors, embracing Community Footprints and creating The Ritz-Carlton, Mystique"?
Anticipation and fulfillment of each guest's needs.
What is the 2nd step of service?
It is fostered at The Ritz-Carlton.
What is "A work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened."
It is divided into Functional, Emotional Engagement and Mystique.
What is the 6th Diamond?
Service Value 7.
What is "I create a work environment of teamwork and lateral service so that the needs of our guests and each other are met"?
This man invented the Ritz-Carlton motto.
Who is Horst Schulze, one of The Ritz-Carlton company's founding fathers.
It is The Ritz-Carlton credo.
What is "The Ritz-Carlton is a place..."?
These are the service values strengthening The Ritz-Carlton Mystique.
What are Service values 1, 2 & 3.
1- I build strong relationships and create Ritz-Carlton guests for life.
2- I am always responsive to the expressed and unexpressed wishes and needed of our guests.
3- I empowered to create unique, memorable and personal experiences for our guests.
These are the service values focusing on functional aspects.
What are Service Values 10, 11 & 12:
S.V 10 - I am proud of my professional appearance, language & behavior.
S.V 11 - I protect the privacy & security of our guests, my fellow employees and the company's confidential information and assets.
S.V 12 - I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.