What Do Managers Do?
They “switch frequently from task to task, changing their focus of attention to respond to issues as they arise, and engaging in a large volume of tasks of short duration.”
Managers
Host receptions; take clients and customers to dinner; meet with business prospects and partners; conduct hiring and performance interviews; and form alliances, friendships, and personal relationships with many others.
Interpersonal Roles
Managers continually oversee the work of their subordinates.
Supervision
The ability to use the tools, procedures, and techniques of their special areas.
Technical Skills
The level of management directly managing nonmanagerial employees.
First-line Management
These appear to be a natural part of the management job.
Interruptions
Ultimately, managers are charged with the responsibility of making decisions on behalf of both the organization and the stakeholders with an interest in it.
Decisional Roles
Certain managers are involved in direct contact with customers and potential customers.
Customer Relations and Marketing
The ability to work with people and understand employee motivation and group processes.
Human Relations Skills
The managers in an organization at a level just below that of senior executives.
Middle Management
Studied a number of successful general managers over a five-year period and found that they spend most of their time with others.
Kotter
Gather, collate, analyze, store, and disseminate many kinds of information.
Informational Role
Managers occupying executive positions are frequently involved in strategic planning and development.
Longe-range planning
The ability to see the organization as a whole and to understand how various parts fit together to work as an integrated unit.
Conceptual Skills
Generally, a team of individuals at the highest level of management of an organization.
Executive Managers
At the top of the hierarchy and are responsible for the entire organization, especially its strategic direction.
Executive Management
Resource allocator involves managers making decisions about who gets what, how much, when, and why.
Decisional Role
Managers evaluate and take corrective action concerning the allocation and use of human, financial, and material resources.
Controlling
Concentrate their efforts on technical issues.
Front-line Managers
Motivate, train, counsel, communicate and direct subordinates.
Leader
Supervise rank-and-file employees and carry out day-to-day activities within departments.
First-line Managers
This role, in which managers establish and maintain contacts outside the vertical chain of command...
Liaison Role
Managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization’s products and services.
Monitoring products and services
Senior executives will devote more of their time to..
Conceptual Issues
Transmit information to people outside the organization
Spokesperson