Casino
Name the exit off of I-5 to Rolling Hills casino
Exit 628
The name of our guest service program
What is the Rolling Hills Way?
The reason guest service is important
to get guests to come back
When do players start earning entries for the Winning Wonderland promotion?
November 1st
What days of the week are the multiplier available?
Monday and Thursday
Name the food outlets at RH
Fat burger
Rock and Brews
Double Down
628
These are our guests expectations with they visit Rolling Hills Casino and Resort
What is Hoping to win
Expecting to lose
Wanting to have a good time
Name the 3 standards of The Rolling Hills Way
What is -
Warm Welcome
Listen and Engage
Thank you and invite back
How many points does it take to earn and entry for the Winning Wonderland promotion?
20 points
How much is the multiplier?
10x
The number of slot machines at RH
850
It's Everyones job!!
To sell Rolling Hills Casino and Resort
"If a guest is within 10 ft, make eye contact and give a warm smile. Within 5ft, smile and greet!"
What is the 10/5 rule
What days of the week are the Winning Wonderland promotion?
Friday and Saturday
What is the date of the Winning Wonderland Finale drawing?
December 27
The number of hotel rooms at RH
110
Your Role in The Rolling Hills Way
What is to be an expert/to understand/to perform
What is the standard for the serve phase
Listen and Engage
What are the drawing times for the Winning Wonderland promotion?
5p -9pm every hour
What is the top cash prize for the Winning Wonderland promotion?
$26,000
Give two ways we can go "above and beyond" while helping a guest
Smile/humor
Satisfaction
Confirmation
Customization
take a guest
To EXCEED guests expectactions during the Warm Welcome...
We INITIATE a warm welcome
What is the standard for the parting phase
Thank you and invite back
What is the date for the finale of the Winning Wonderland promotion?
December 27
Name two of the craft beers made in the Paskenta Brewery & Distillery
Shapeshifter Slot Lizard
hopsidian Rezzed
Paskenta Gold
Wintun Wheat