General Knowledge
What does LMC stand for?
Lease Maturity Center
What case can be sent when customer has title but needs proof of purchase?
Bill of Sale
How long does it take for title to be received?
3-4 weeks
What does ALA stand for?
Acura Loyalty Advantage
What end of lease options do balloon accounts have?
Refi or turn in
What kind of accounts does the LMC deal with?
Lease accounts
When should you submit DOC case to a specialist?
2 party accounts
What state requires an original odometer and POA to release title?
OH
How much can we waive for over mileage, if customer got into a new car?
half of the miles up to 7,500($1,500.00)
What is DealerTrack address? (Zip code optional)
9750 Goethe Rd Sacramento, CA 95827
Who are the supervisor?
Robin, Shannon, Kimberly, Karl, Kandice, and Andrea
What is the one scenario you can send a credit escalated call?
NEVER
What case should you send when DT say "perfected" and no open title release case?
Manuel Title Release
What kind of accounts can you roll over miles to?
New active accounts
What is required for a demand letter?
Name, Vin, address,
Name all four account statuses
Active, Paid off, Overterm, and Full term
What queue does you can the hurricane cases to?
Disaster Relief Bot Queue
What 2 states can customer get the title on their own?
CA and NJ
How many days before/after maturity is ALA valid?
180 Days
What are the terms of an Acura lease Powertrain warranty?
6 Years or 70k Miles
Which state require ext ppwk?
NY, GA, and AL
What states are listed under non-Honda 5?
AL, AZ, CA, MS, and OH
What are the 3 title release status type in DT
Perfected, Release in process, Closed
Which two benefits does ALA provide?
Momentum and Mileage Forgiveness
What kind of accounts does the LMC not handle?
Retail accounts