Flight
The entry for Master Pricer is
FXD
TQT
OFN
FXB/K
FXN
FXB/K
What entry to issue new ticket and EMD
TTP/Tx/TTM/Mx/RT
Can you mix cabin flexibility for a flight? (Out first, back Economy)
Yes, subject to availability and combinability
A customer calls to cancel their flight reservation. Where do you cancel the booking?
Egencia Website
A customer is searching for availability on a flight from FRA to GLA on 28th of November with BA in Business Class. Using Amadeus, how will the entry look
AN28NOVFRAGLA/ABA/KC
What entry will allow you to view the details of a stored fare for TST3
TQT/T3
True or false: When creating an Amadeus offer, this quote is guaranteed as the offer is stored in the PNR
False
You receive a schedule change notification form an airline. The new departure time is 10 min earlier than the original time. Is reissue or revalidation of the ticket required to confirm the change?
No
How long does an approver have to approve a traveler AIR booking?
72hrs
You are using ATC to reissue a ticket, but once you try to issue the TST and TSM, you receive an error message:"NOT ALL REMAINING CPNS AVAILABLE IN ELECTRONIC RECORD". You do not know what this error message means, how do you initially proceed in order to solve this error message?
Go to service hub (or google) and search for the error message for support
After viewing the TST you now need to delete TST6, the correct entry is
TTE/T6
What is the entry to change a name in Amadeus?
NU1/1lastname/firstname tittle
If we book a low-cost carrier via the Egencia website, do we need to build a ghost PNR in Amadeus?
NO, this is not required as the information is all stored online
If I add extra luggage allowance to a reservation, is there anywhere I can document this in the reservation so that this is visible to the client?
What entry do you use to see the fare notes in Amadeus
FQN
Will ATC work if you have multiple pax and multiple TST
Yes
How do I add a frequent flyer to a current Qantas booking
FFNQF-123455
True or false: For a refund I will need to send this via BSP link and advice ticketing team I have sent this to the airline for refund
FALSE
Solvår (self booker) calls in and want to book for her and Patrik (self booker). Can we do the booking for her?
No, not both together. You can book for Solvår alone and then Patrik need to contact us to book for himself
When ATC is not available, I need to do a manual reissue (non-urgent), what is the step to process
Calculate the penalties, update the TST with the correct segments, plan the reissue on the website for ticketing team to action and ensure all your notes are added.
To qoute in Amadeus with Egencias negotiated fare which entry would you use
/R,U
I need a fare quote display for SHA to BKK on 23rd July in business class with Air China. What is the correct quote?
FQDSHABKK/D23JUL/ACA/KC
If Rebekka Rorby from Customer Service Training Company is making a booking with Alva Hoglund as the passenger, whose profile would you select to insert the reservation into the website?
Alva Hoglund
Ikea client have a negotiated rate with BA, when I search for a flight from Frankfurt to New York the contracted rate will automatically show in the Egencia website?
Yes