Harris et al. 2012
Do you agree or disagree with this statement.
“IT consumerization refers to employees bringing their own devices and apps into the workplace for work purposes.”
Agree. The article defines IT consumerization as employees applying personal technology (e.g., phones, apps, cloud tools) in their work environment — rather than relying only on company-provided IT.
Do you agree or disagree with this statement.
“Technostressors always has a negative effect on employees’ job and family satisfaction.”
Disagree. Challenge technostressors can actually reduce conflict and improve job satisfaction, family satisfaction. While hindrance technostressors have negative effects.
Do you agree or disagree with this statement.
“GenAI tools in the workplace can boost productivity and innovation but also create risks such as data leakage.”
Agree. BYOAI (Bring Your Own AI) has both benefits (efficiency, innovation, satisfaction) and risks (security, copyright, compliance). The key is finding a balance.
Do you agree or disagree with this statement.
“Organizations can completely stop IT consumerization by banning personal devices and applications.”
Disagree. The article emphasizes that IT consumerization is inevitable. Even with bans, employees find workarounds. Instead, companies must manage it strategically rather than try to block it outright based on the 3 different strategies that they can adopt.
Do you agree or disagree with this statement.
“Hindrance technostressors, such as techno-invasion and overload, increase both time-based and strain-based work–family conflict.”
Agree. Hindrance technostressors add unnecessary burden, complexity, and invasion of personal life. Employees can feel overwhelmed, which creates more time-based conflict (less time for family) and strain-based conflict (emotional exhaustion spilling over).
Do you agree or disagree with this statement?
"Bring Your Own AI (BYOAI) refers to employees using GenAI tools like ChatGPT or Copilot at work with official company approval."
Disagree. It is without official company approval not with.
Do you agree or disagree with this statement.
“One of the main benefits of IT consumerization is improved employee satisfaction, as workers enjoy independence and using familiar tools.”
Agree. The study shows that employees value freedom, convenience, and alignment between personal and professional tools. This boosts satisfaction, attracts new talent, and helps retain employees.
Do you agree or disagree with this statement?
“Challenge technostressors, like learning new IT skills, were found to reduce strain-based conflict but not time-based conflict.”
Disagree. Challenge technostressors reduce both time-based and strain-based conflict. Employees can see them as opportunities to grow and they increase efficiency, leaving more time and energy for their family.
Do you agree or disagree with this statement?
“According to the article, banning GenAI outright is the most effective way for organizations to protect against risks.”
Disagree. The authors recommend setting guardrails and governance frameworks instead of banning completely.
Which of the following was NOT identified as a strategy organizations use to manage IT consumerization?
A) Authoritarian controls (strict restrictions)
B) Gadget budgets for employees
C) Segmenting employees by role
D) Eliminating all IT support services
D) Eliminating all IT support services. A is one of the main strategies. B & C are middle ground strategies that the company can implement.
Which type of work–family conflict had the strongest negative effect on job satisfaction?
A) Time-based conflict
B) Strain-based conflict
C) Both equally
D) Neither had a significant effect
B) Strain-based conflict. Strain-based conflict (emotional stress spilling into family life) had a stronger negative impact than time-based conflict and found it was the most damaging for job satisfaction, showing the emotional toll of technostress.
What is one recommended way for organizations to balance risks and benefits of BYOAI?
A) Allow all tools without restrictions
B) Ban all GenAI usage
C) Build governance teams, train employees, and sanction specific tools
D) Let employees choose policies themselves
C) Build governance teams, train employees, and sanction specific tools. The authors highlight three steps: form cross-functional teams for guidelines, provide training/communities of practice, and sanction vetted tools.
Which of the following best represents the primary risk organizations face with IT consumerization, according to Harris et al. (2012)?
A) Employees may prefer their own devices over enterprise IT tools, lowering satisfaction
B) Frequent upgrades of consumer devices increase IT department costs
C) Consumer devices and apps introduce vulnerabilities such as data leakage and reduced IT control
D) Employees working outside normal hours may blur work–life boundaries
C) Consumer devices and apps introduce vulnerabilities such as data leakage and reduced IT control. While IT consumerization can create challenges like blurred boundaries and employee pressure, the central risk highlighted by Harris et al. (2012) is the exposure to security breaches, reliability issues, and governance problems when personal devices and apps bypass enterprise IT controls.
What practical recommendation does Shi et al. (2023) give to organizations about managing technostress?
A) Eliminate all forms of technostress
B) Frame challenge stressors as growth opportunities while minimizing hindrance stressors
C) Ban personal devices to avoid work–family conflict
D) Provide unlimited IT support and access
B) Frame challenge stressors as growth opportunities while minimizing hindrance stressors. Not all technostress is harmful. Organizations should reduce hindrance stressors (like overload and invasion), while encouraging employees to see challenge stressors (like learning IT skills) as opportunities that build competence and efficiency.
The article highlights three areas organizations must balance when adopting GenAI. Which of the following is correct?
A) Productivity, automation, and cost reduction
B) Governance, compliance, and financial return
C) Innovation, risk management, and employee empowerment
D) Data security, IT outsourcing, and hardware upgrades
C) Innovation, risk management, and employee empowerment