Account Security
What is 4
How long does it take for move ins for AMSR meters to be completed?
The deposit
What is 195?
Account status questions, contract information, shopping renewal rates, usage/charges questions.
What is General Inquiry?
When can a customer enroll in budget billing?
What is after 12 months of service with CSE?
What is a limited access caller?
What is a person who does not have full access but can verify account information. Can only obtain contract information.
The ESIID is this many digits long
What is 17?
What is a full access caller? What is a spouse, poa or account holder?
Use when customer’s intent was to cancel, account status is active, and customer no longer wishes to cancel service
What is Retained Customer?
What is EXT 117?
Who is Josh Matthews?
How many people have full access to the account?
What is 3?
You locate the meter type here under this subcard.
What is transactions?
Scripts read during enrollment.
What is the enrollment verification script, credit card authorization script, autopay script and deposit script.
Use when ETF is waived in Ops Admin
What is TGP – Waived ETF?
What is X-sell?
These people have full access to the account.
What is the account holder, poa, spouse?
Takes 7-10 business days for this move in order to be completed.
What is a customer needing a new meter
Customer in Ops Admin but not Titanium and wants to cancel. Who receives the email to cancel?
What is the escalations team and QA team?
Use every time a drop transaction is submitted by you to the utility.
What is TGP – Drop Transaction Submitted?
Number of categories graded on score card
What is 11?
How many security verifiers must the customer verify?
what is 3?
How long does a customer have to wait after creating an ESIID with (TDU) to contact us to start service?
What is 2 business days?
Disposition for customer if their original move in was rejected due to "meter accessible"
What is winback?
Use when a Local Agency is calling Inquiring on remittance of pledge for a Texas customer.
What is Collections?
States we serve
What is Pennsylvania, Mass, TX, W DC, Dela, Ohio, Illinois, NJ, and Maryland