Image and Appearance
It is important to portray a credible image because
It reflects you, your knowledge, and the establishment
True or false: You can have a treatment room without a sink
True, as long as you have access to running water somewhere else in the spa
The first ____ seconds of a potential client's inital encounter with your spa is critical
Another name for an operator's stool is
An esthetician's chair
The esthetician's feet should be _____ and ______
Flat on the floor and below chest level
The six elements that constitute a professional image
1. Well-groomed hair
2. Minimal accessories
3. Skin
4. Well-groomed nails
5. Makeup
6. Proper Uniform
BONUS
Positive energy and a healthy lifestyle
The minimum number of outlets in a treatment room is
Four
Ambience inlcudes _____, _____, _____, and ______ of your spa
Sight, sound, smell and feel
True or False: A Wax heater is turned off between appointments because it is unsafe to leave it on for prolonged periods of time
False, it is kept activated during the day for walk-ins or unexpected requests
Ergonomics is
The study of adapting work conditions to suit the worker
The essential qualities necessary to convey professionalism
1. Credible image
2. Workspace
3. Environment
A properly ventilated workspace has these kinds of vents
2 vents, input and output
The ______ ______ will add a definitive flavor to your spa's identity
Music selection
Another name for a "hot cabi" is
A towel warmer
True or False: It doesn't matter what parts of your body touch the client as long as you do the service
False, only your hands and possibly your arms should touch a client during a service
Practicing ______ ______, dressing professionally, and having a ______ _______ all convey a polished image.
good hygiene and neat appearance
5 of the key structural features to look for in a treatment room are
1. Proper ventilation
2. Electrical outlets
3. Running water
4. Washable flooring and surfaces
5. Proper lighting
A proper spa environment should engage all of the five senses. This means the spa should include
1. Proper lighting
2. Music selection
3. Tempurature
4. Scent
5. Taste
An autoclave is
a sterilizer for implements
In between each client, stretch and take ___ deep breaths
12
Being ____ and providing _____ is imperative
dependable and excellent customer service
The type of materials flooring and workstations should be made of
Floors - tile, stone, wood, bamboo, vinyl
Workstations - nonabsorbent, washable synthetics
A major consideration is how comfortable a client will be on the
Treatment table
A puncture-proof biohazard container for disposal of lancets, syringes, needles, and other sharp objects
A sharps disposal container
A good hand strengthening excerise is
Squeezing a stress ball once a day