Show:
Name that lobby
CLOG, what CLOG?
ONE & DONE
Verifications are the GREATEST
The Bottom of the Barrel
100
Medical intake application
What is Green FMC lobby
100
What clogs would you use for a pended snap recert
What is renewal processing, pending for additional info, and transfer clog
100
How many steps is there in ONE & DONE
What is 6
100
What program is required to have verification of identity for head of household only.
What is SNAP
100
When the worker is processing a case and all programs will terminate, and the case is still open until the end of the month, where does the worker transfer the case.
What is ZIZ97 (CLOSED)
200
SNAP/medical application with customer in lobby
What is Green lobby
200
What clogs would a worker use if the worker needed to conduct an interview, but was unable to reach customer
What is cold call-flexible appointment, transfer to staging area
200
True or false, you should only ask for the required verification using the Verification Matrix
What is true
200
You would only pend citizenship for snap only if it's..
What is questionable
200
When does the 5 day window start when the worker issues a flexible appointment for expedite SNAP.
What is from the date of Application.
300
Case approved and completed last week, customer mailed in pay stubs.
What is non-lobby orange
300
Name all the different CASE PROCESSING clogs.
What is approval, denial, reinstatement, repend, termination, update
300
True or false, if the worker is on the phone with the customer, the worker should ask the customer for their username and password to complete ONE & DONE.
What is false
300
True or false, the worker MUST pend the form 2020 "student income verification" for FMC.
What is false, please refer to educational assistance and you training that was given on 09/15/2015 from yours truly. -however, if you can not reach customer, that is when you can pend for the form 2020.
300
What is the name AND number of the form the workers use to communicate with social work and E&T.
What is Intra-Office Referral Report also known as a 6009
400
Customer in office with SNAP recert/med RD/TANF intake
What is Red lobby
400
What clogs would you use for a SNAP only, nut customer no showed to scheduled appointment.
What is SNAP no show-NOMI, transfer to staging area
400
True or false, the worker should attempt a collateral contact, even if the person/company hasn't provided information for the worker in the past.
What is true
400
For TANF only, when would the worker pend for household comp
What is when the household is not a two parent household
400
What is the date that the worker cares about if the customer has been convicted of a felony drug offense on of after...
What is 08/22/1996
500
Mailed in SNAP recert/TANF RD
What is non-lobby blue
500
What clogs would you use once the worker processed and completed a SNAP intake, and had to make a phone call to an employer.
What is intake interview, collateral contact
500
True or false, it is okay to "PREP" a case before you contact the customer.
What is false because there is no guarantee the customer is in the lobby or picks the phone up when you call.
500
Who is awesome..
What is if you wrote anything down, you get points
500
What does M.A.G.I. stand for.
What is Modified Adjusted Gross Income