Comm & Listen
What needs to come down before you can have a rational conversation
Emotion
This pair relates to where we get our energy
EXTROVERSION, INTROVERSION
"thank you I need to think about that"
Describe antecedents or precursors to conflict
Conflict likely situations that you can anticipate and mitigate thereby preventing conflict in the first place
explain why we say we are hardwired to respond emotionally first
All impulses travel first through the emotional center ob brain, the amygdala, before reaching rational place
Most people listen with the intent to do this
Reply
This pair relates how we move through life
Judging and Perceiving
Using the sandwich method for feedback according to Kevin treats people like what
dogs
In this conflict handling mode I get a little and you get a little, and we both give something up
Compromising
What are the 2 personal competency of EQ
Self awareness, Self management
We develop these from the moment we become a conscious human being
Filters
The person upon whom Myers and Briggs work was based
Carl Jung
The name of the piece of test equipment that allowed researchers to determine that saying "Can I give you some feedback" had the same effect in your brain as physically striking them
fMRI
Describe the concept of "saving face"
The ability to allow someone to feel that in a negotiation or compromise situation they did not walk away with nothing. Helps them retain some dignity.
What competency area did Hannah have to work on?
self awareness
What does BLUF mean and describe how to use it
Botton Line Up Front
This pair relates to how we take in information
Sensing Vs Intuition
Avoiding giving feedback becomes a _______ that needs to be broken
Habit
List 4 of the factors to consider in deciding what conflict handling approach to use
How important, is it more important to one or the other, where does critical expertise lie, how much time pressure, how strong is the relationship (trust), how important is the relationship, is it a complex or simple issue
What competency area did Robyn need to work on?
Self management
what are the 5 levels of listening
Ignoring, Pretend, Selective, Attentive, Empathetic
Brendans MBTI Type
ESTJ
What are the 5 elements of SCARF model
Status, Certainty, Autonomy, Relatedness, Fairness
list what conflict mode each of the characters practiced
Brendan avoid, Robyn accommodate, Hannah compete, Len collaborate
What are the 2 EQ social competencies?
Social awareness, relationship management