Venue Questions
What are the names of the owners and the Director of the venue?
Emi Guerra Owner
Alex Mantecon Owner
Dev Motwani Owner
Alex Guerra Director of Operations
What is the email and phone number used to make reservations?
Hello@wharfftl.com
954.372.7606
What is the exception to the drinking policy?
There is no exception. Drinking equals termination
What is our most popular cocktail? Signature Cocktail?
Popular: Mojitos
Signature: Wharf Lada
2 weeks
What is our cake policy?
Cakes are allowed with a $25 cake fee.
(Mojo Donuts has candles....js)
Hats
T-Shirts
Dog bowls
Mask
A guest is interested in a table. The guest seats themselves and presents you with a credit card and ID to order a drink. What is the first thing you must do?
Notify the guest that the table is reserved and inform the host of the guest's interest in the table.
Who is responsible for making sure their bank has the correct amount? Manager or Bartender?
Bartender
Staff members are not permitted to smoke on the property.
Once employed by the Wharf, what is the proper procedure for wanting to hang out after work or on your day off?
Employees are not permitted to go out to the Wharf FTL or our Miami location on their day off.
What information is needed to confirm a reservation in advance?
Name of host
phone number & email.
size of the group, date, time
What is the proper call-out procedure?
Notify a manager at least 3 hours before your scheduled shift
What are the 6 Mixology tools that is needed at every shift?
Shaker tins, muddler, Strainer, Tongs, Wine key, stir
What are the 3 C'S
Consolidate
Circulate
Communicate
How much is the docking fee for all guests of the Wharf?
No Fee. Prioritize space for table reservations, then first come first serve.
How many different hat colors do we sell?
2
What is the maximum amount of ways a guest may split his/her bill?
No Limit
How many different forms of payment do we accept?
4!! cash, credit card, debit card, gift cards
What is the most important part of your uniform
Your Smile
How many different games do we offer on the property?
ping pong & corn hole.
What is the guest cellphone charging procedure?
No guest is permitted to charge their cellphones behind the bar or at the host stands.
What is the maximum amount of days that we can save a guest bottle?
2 Weeks
20%
What are the 7 steps of service?
60 second greet
First round/ offer suggestions
2 minute quality check
beverage/cocktail refill
Assess your table/section
Closing Out
Fair Well