GENERAL KNOWLEDGE
JAMAICAN KNOWLEDGE
FISERV/SUTHERLAND KNOWLEDGE
PRODUCT KNOWLEDGE
100

This known to be the capital city of Greece:

Athens

100

He was the first national hero of Jamaica:

Marcus Garvey

100

This is the name of the Training Director:

Imran Pasha

100

This is the timeframe provided for the dispute process to be completed:

There is no timeframe

200

This is the correct name of the character figured as "Black Widow':

Natasha Romanoff

200

This is the full name given to Bob Marley at birth:

Robert Nesta Marley

200

These are the amount of team managers on Fiserv Card Care:

9

200

This is the service provided in the event a transaction was declined due to 75A:

Pin Counter Reset

300

This country won the last World Cup in football:

Argentina

300

This is the event the Jamican flag was first flown:

Independence Day Celebration

300

This is the department within the company that is responsible for the associates experiences and opportunities within their training period:

Onboarding Team

300

If a transaction was declined due to 51 response code, why did they transaction decline?

Insufficient Funds

400

This is the name of the woman who washed Jesus' feet in he Bible:

Mary Magdalene

400

This is the year Hurricane Ivan hit Jamaica:

2005

400

Name all the nesting supports:

Jodian Dyran Douglas, Jahneilia Clarke, Soroya Bolton, Yendi Wright

400

How do we proceed if a cardholder has a fraud transaction to be disputed, however, the transaction is currently pending:

Transfer/Refer the cardholder to the dispute team

500

Alfred Pennyworth is a fictional character played in which DC comic/move:

Batman

500

Finish this proverb: Yuh shake man han….:

yuh nuh shake him hawt

500

Provide the name of at least 3 Quality Analysis:

Kymloi Millwood, Jahvanna Tyndale, Reginald Smith, Dorraine McLean

500

Name 1 Financial Institution that we handle dispute for.