Show:
Price Adjustment
1099
Fees
Rewards
Surprise
100

What are the Special Offers that Avon has? 

  • On Sale

  • Two items for the price of one
  • Buy one, get one free*
  • Buy two particular items, get one item free*
  • Buy an item at full price, get the second at a special price*
  • Buy a particular item and receive a free gift with purchase

*These offers are often “Mix or Match, Of Equal or Lesser Value” offers

100

Are we able to request 1099 for 2019 before February 14th? 


YES OR NOPEEEEE

NOOOOPE

100

When we can remove the Phone in Fee? 

Avon error (it was placed in FT)

Free Replacement (Specialist)

Disable Rep

100

Where can I redeem my rewards? 

On AvonNow you can see the Catalogs.

100

Are we able to cancel a Foundation Order? 

NOPE! 

200

What is the Notepad for Price Adjustment? 

Edit Pre-populated notepad 

And add #782

200

If you have confirmed the Representative is not going to receive a 1099-MISC form because the minimum purchase or prize dollar value has not been met. W

What options do we have? 

Detailed Statement 1099.

200

I sent some products to Avon because it was damaged, can I get reimbursed for my postage? It was $67.78

  • Determine if the Representative has documentation.

    • Has documentation - Advise to send copy
      New Avon Company
      Attn: Back Office Support
      10101 Alliance Rd
      Cincinnati OH 45242

      • Representative should include his/her name, account number, amount, and reason for the request
200

Can Representatives hold back on redeeming rewards and accumulate more?


No, Upon each new achievement, Representatives will have access to a new selection of gifts based on a certain value. Representatives must make their gift selection within 6 campaigns from the campaign of achievement, after which a selection will be made on their behalf and mailed to them. 

200

Can we request to cancel a Credit or Debit Card Payment? 

YES go to 1006

300

 Cool Ombre Hoop Earrings billed at $14.99 and the Cool Ombre Necklace already billed at $19.99 25%. The offer was 2 for $20.00 at 25%.

$11.23

300

If the Representative doesn't have a SSN, can we provide any information regarding the 1099 form? 


TRUE

FALSE

FALSE 


300

What is the fee that we are not able to waive over the phone? 

NSF Fee 

300

If they have questions about how it works the Earnings and Rewards Program? 


direct them to the form on the rewards portal, or provide the following contact information:


Rewards Form: Earnings & Rewards > Rewards & Recognition > See the Rewards > Help Icon (top right corner)
Email: avonrewards@rewardstation.com (expect a response within two business days)

300

My SSN was incorrect and I already sent the information, how long does it take to get it fixed? 

10 Calendar days

400

The representative was charged $19.99 for a perfume and it was on sale for $9.99. Her commission was 40%. 

What is the Retail, Net Sales and Customer Price? 

Retail and Customer Price: $10

Net Sales:  $6.00

400

What happens If the Representative met the $5000 in merchandise and she didn't have a SSN.? 

If there is no SSN on file, New Avon is required by law to withhold 24% of cash payouts such as leadership earnings, incentive checks, and recruiting checks. New Avon is only required to withhold taxes on cash payouts.

400

How many free online returns do I have? 

1 Per month 

400

Is there a limit to how many charms/bracelets/pins achievers can earn?

Yes, 13

400

Time frame for Viewing invoice online 

four hours after an order STARTED, ORDER ASSEMBLY

500

How we can processing Price Adjustments/Billing Corrections for items that have NOT already billed? 


When ordering an item for a Representative to complete an offer for a special offer, i.e. BOGO, Mix or Match, 2 for $20, etc., follow the steps below:

  1. Educate the Representative on the correct ordering methods for future orders using examples on page 1
  2. Order the missing item using the line number from the offer in the brochure
  3. Use Adjustment transaction type
  4. Advised the Representative that a manual adjustment will be made once the item bills and they will see an invoice message next campaign reflecting the credit
  5. Apply a generic notepad indicating the item that was ordered to complete offer and the item that was previously ordered and billed
500

When do the representatives apply to receive the 1099 form? 

5,000 in Merchandise Net Sales 

600 in Prizes

500

What is the notepad that you have to leave every time that you remove a Past Due Service Fee? 

Blank Notepad 

Include the following:


    • Name of fee
    • Date the fee was charged
    • Amount
    • Reason for fee reversal
500

When will Representatives’ opportunity to redeem rewards expire?

Representatives will have 6 campaigns from the campaign of achievement to make a gift selection through Avon Rewards

500

When I signed up I forget to enter my SSN, where can I add it? 

the Representative will navigate to AvonNow > My Account > My Profile and then click the Edit button under the masked SSN