Professional Career Development
The weight of Professional Career Development.
10%
The weight of Customer Service Excellence.
25%
25%
10%
30%
Complete all mandatory trainings and attend 5 additional professional trainings through HR or other internal/external agencies or groups; including NC FAST Learning Gateway training
EE - Exceeds Expectations
The maximum wait time for a customer to wait after the worker is notified through DSS Scheduler.
20 minutes
1 business day
Accountability, Commitment, Exceptional Customer Service, Integrity, and Teamwork & Collaboration.
Durham County Core Values
This task should be completed daily
Review NCFAST reports
Complete all mandatory trainings and attend 4 additional professional trainings through HR or other internal/external agencies or groups including NC FAST Learning Gateway training
ME - Meets Expectations
The maximum number of substantiated complaints that can be received during a review period.
2
IMC must complete this within 3 days of completing an action.
One way to promote team effectiveness.
- Update voicemail and email to reflect absence of one business day or more. or
- Work collaboratively with coworkers and others or
- Identify 1 policy/procedure with program peers that will positively impact the work of the unit
85%-94%
These trainings are considered mandatory.
FRR/BEER, Civil Rights, and any Agency/County Trainings
Number of days to key a child support referral (IV-D)
5 days
These tasks should be completed daily.
Check cases on hold, check notifications, scan documents, and monitor Laserfiche box.
Have specific deadlines.
Completing reports and entering time.
0-4
Complete all mandatory trainings and attend 1-3 additional professional trainings through HR or other internal/external agencies or groups including NC FAST Learning Gateway training
NI - Needs Improvement
Number of days to respond to customer inquiries
2 business days
Correct all errors identified by QAT.
These tasks should be completed daily.
Sign in and out of EIO Board, enter Day sheets accurately, sign into DSS Scheduler and emails upon arrival to agency.
The quality percentage you don't want to have each month.
89%