World Class Treatment Strategies
The best non-repellent in our arsenal that can be used repeatedly on the interior of structures that's labeled for cockroaches, ants, bedbugs, and flies among many other pests.
What is Alpine WSG
After a service is performed, customers want to know these 3 things.
What is what you found, what you did about it, and what happens next?
Required on every service that's not a key account.
What is customer signature?
This metric is shown on the new Pro Scorecard and happens when a new Pro tells a customer "I'm new and wasn't trained for this."
What is cancel?
This is everyone in my branches #1 priority/job.
What is Grow the Branch?
A cockroach dies quickly when it comes into contact with this type of pesticide.
What is repellent?
Pros or anyone who performs a service must do this upon arrival and prior to leaving a service.
What is Check In/Out
The most common mistake Pros are making (and some SM) when documenting Alpine WSG usage.
What is mixture rate?
Primary short-term cancel root cause. I'll accept 1 of 2 answers.
What is bad sale or bad hand-off from sales to service.
What is driving new revenue while maintaining high Customer Retention.
What is Tekko?
This is done when any type of struggle exist with a customer.
What is escalate?
The critical documentation element of our role when dealing with small fly pressures.
What is showing we spoke to management, identifying all the breeding sites?
Speed to Save results in this.
What is higher Customer Rentention.
This activity can be done 1-on-1 or in a team environment and results in higher close rates and higher customer retention.
What is Role Playing?
3rd party testing says this rodenticide out performs other popular rodenticides when there's plenty of completing food sources.
What is First Strike?
For Key Accounts serviced after hours, a simple task that keeps a World Class Relationship in place, keeps our business longer, and customer surveys high.
What is a phone call later in the day to review the service when the POC is working?
The next step when a National Account Customer is not embracing our recommendations.
What is escalation to the NAM via email and copying the RSCVM while having World Class Service Reports so they can properly back our Pros' efforts?
This person is the owner of cancels in my branch.
What is Branch Manager.
Activity with your team that allows for the best coaching and development towards Growth.
What is Ride-Along?
Sanitation and Exclusion play a large part in the eradication of German Roaches.
What is the Terminix Way?
The absolute very best customer service question you can ask at the very end of the check-out discussion.
What is Out of all the things I did today, is there anything I could have done better?
The most important and beautiful World Class Communication that shows great courage in Leadership.
What is escalation?
This Branch is leading the region YTD in Customer Retention with a .77 % Cxl Rate.
What is 366 - Memphis Commercial?
Without this, nothing will change.
What is coaching/development, & accountability done the right way?