Tour Guide Vocabulary
Famous Landmarks
Customer Service
Travel Situations
Business Tourism
100

What is an itinerary?

A plan or schedule of a trip.

100

In which city can you visit the Sagrada Família, the famous unfinished basilica designed by Antoni Gaudí?

Barcelona, Spain.

100

What should a tour guide always do when meeting tourists?

Greet them with a smile.

100

What should you do if a tourist gets lost?

Contact them and stay at a meeting point.

100

What is business tourism?

Traveling for work or professional purposes.

200

What do we call the main person leading a group of tourists?

The tour guide.

200

The Petra Archaeological Park, known for its rock-cut architecture and “Treasury” façade, is located in which Middle Eastern country?

Jordan.

200

What is an important skill when giving a tour?

Good communication.

200

What is a delayed flight?

A flight that leaves later than planned.

200

What does MICE stand for in tourism?

Meetings, Incentives, Conferences, Exhibitions.

300

What does sightseeing mean?

Visiting interesting places as a tourist.

300

The Angkor Wat temple complex, one of the largest religious monuments in the world, is found in which Southeast Asian nation?

Cambodia.

300

How should a guide handle a complaint?

Stay calm and polite, and find a solution.

300

What should a guide do if it rains during an outdoor tour?

Offer alternatives or change the plan.

300

What is a conference center?

A building designed for business events and meetings.

400

What is a local attraction?

A place tourists visit in a specific area.

400

In which Italian city can tourists see the Leaning Tower, a world-famous bell tower known for its tilt?

Pisa, Italy.

400

What does “feedback” mean?

Comments or opinions from tourists.

400

What do you call a trip for one day only?

A day trip / excursion.

400

What is the difference between a business trip and a leisure trip?

A business trip is for work; a leisure trip is for relaxation.

500

What does group rate mean?

A special price for large groups.

500

The Moai statues, mysterious stone figures carved by the Rapa Nui people, are found on which remote Pacific island?

Easter Island (Rapa Nui), Chile.

500

What’s another word for “helpful and friendly”?

Hospitable.

500

What should a guide carry for emergencies?

A first aid kit.

500

Give one example of a business tourist activity.

Attending a trade fair, a seminar, or a company meeting.