“My primary readers are the RVP, SSPM and the Branch Manager.”
This is an example of what writing tip?
A: Profile the audience
100
“You are a valued BMO customer, and we appreciate your business.”
This is an example of what writing tip?
A: Polite “you” view
100
Main points are easier to understand in _________ messages.
Fill in the blank.
A: Concise
100
Short, common, simple words often work best to personalize your message to the audience and to the reader.
This is an example of what writing tip?
A: Familiar Words
100
Use active voice, don’t be afraid of personal pronouns and bring abstractions down to earth.
This is an example of what writing tip?
A: Plain English
200
Focus on few principal ideas, include limited number of main points and keep your presentation simple and logical.
This is an example of what writing tip?
A: Organize the Body
200
The clarity and tone of a message are considerably improved if you use __________ rather than negative language.
Fill in the blank.
A: Positive
200
You should ______ long lead ins, jargon and redundant words.
Fill in the blank.
A: Avoid
200
Limit ___________ __________ to 20 or fewer words.
Fill in the blanks.
A: Sentence Length
200
Outdated expressions, needless adverbs and repetitious words
These are examples of which writing tip?
A: Things to Avoid
300
_____ writing saves time and money.
Fill in the blank.
A: Good
300
You should use an ________ __________ when the reader might be hostile towards the findings.
Fill in the blank.
A: Indirect Pattern
300
When you post it, you’ve published.
This is an example of _______ _________
Fill in the blanks.
A: Electronic Privacy
300
Never respond when you’re angry.
This is an example of what writing tip?
A: Things to Avoid
300
You should take the _______ ________ approach when firmness is necessary.
Fill in the blanks.
A: Direct Pattern
400
A rough guideline is to spend 25% of your time prewriting, 25% on writing and 50% on revising.
A: The Writing Process
400
The purpose of this is to give the reader the bad news and have the reader, read, understand and accept the message.
A: Primary Purpose
400
The purpose of this is to ensure that customers understand that they have been taken seriously and your decision is fair and reasonable.
A: Secondary Purpose
400
Writing this way requires more time for revisions and confuses and irritates the reader.
A: Poor Writing
400
This type of messages should explain reasons before stating the news.
A: Bad-news Messages
500
What do purpose, audience, information, benefits, objective and context stand for?
A: PAIBOC
500
You should use this when the bad news is damaging or you need to minimize the negative reaction.
A: Indirect Pattern
500
These types of messages contain information that will cost the reader comfort, time, money and resources.
A: Negative Message
500
Readers find openings and closings of ________ most valuable.
Fill in the blank.
A: Letter
500
You should do this when bad news is not damaging or the receiver may overlook the bad news.