Banking
Automated Clearing House bank transfer payment method.
ACH
Acquiring deeper knowledge or new, relevant capabilities to improve performance, increase efficiency, and advance in one’s current career
Upskill
The kitchen and prep areas guests do not see, where food is made and systems run.
Back of House (BOH)
Routine check to prevent failures.
Preventative Maintenance
Acting as the link between staff/managers and the executive suite.
Liaison
Accelerated ACH processing completed within the same banking day.
Same Day ACH
A strategic outline that defines the planned direction, priorities, and major initiatives for a product over time, showing what will be developed, improved, or implemented to support business goals and customer needs.
Product Roadmap
The full cycle of seat, serve, and reset for the next guests.
Table Turn
Something exploded or broke apart unexpectedly.
Rapid unscheduled disassembly
Creating systems that grow with the company, rather than quick fixes.
Scalable Solutions
A digital card number generated for a specific transaction, often used in enterprise or portfolio payments.
Virtual Credit Card (VCC)
The earliest functional version of a feature released for validation.
Minimum Viable Product (MVP)
The sum of your Cost of Goods Sold (COGS), including food and beverage, plus your total labor costs (wages, salaries, benefits, taxes).
Prime Cost
Waiting for a part to break before replacing it.
Running to Failure (RTF)
Implementing technology or new workflows to change how the business operates.
Operational Transformation
The combination of software and hardware—such as tablets, card readers, and scanners—used to process customer payments, manage sales, and update inventory in real-time.
POS System
Restricting access to something without full account suspension.
Shadow Ban
A digital screen that shows tickets in the kitchen, replacing or supporting paper tickets.
Kitchen Display System (KDS)
Ensuring equipment is powered down safely before repairs.
Lock Out / Tag Out (LOTO)
Ensuring operational changes yield promised financial or productivity gains.
Value Realization
Real-time payment rail operated by the Federal Reserve.
FEDNOW
DAILY DOUBLE!
A continuous process where output is used as input for future actions, creating self-regulation, adaptation, and improvement.
Feedback Loop
A managerial term about making sure that everything runs smoothly, from your FOH to your BOH.
Operational Efficiency
DAILY DOUBLE!
Hitting a machine to fix it.
Percussive maintenance
Stepping back from daily tasks to focus on high-level management or Tasks
Getting out of the weeds