These include vocabulary, credibility, denotative and connotative meaning, clarity and brevity, timing and relevance, pacing, and intonation.
What is Verbal Communication?
100
This phrase describes therapeutic communication and is used to build and maintain helping relationships with clients, families, and significant others.
What is Interactive and Purposeful Communication
100
To prepare for this, the nurse determines the verbal and nonverbal communication needs for client-centered care.
What is Assessment/Data Collection
100
This facilitates spontaneous responses and interactive discussion. It encourages the client to explore feelings and thoughts and avoids yes or no answers.
What are Open-Ended Questions?
100
Stereotyping, challenging, arguing, judging, giving false reassurance are examples of this.
What are Barriers to Effective Communication?
200
This includes how one appears, one's gait and posture, facial expressions, eye contact, gestures, and sounds.
What is Nonverbal Communication
200
At times it may be difficult to be ________ and still maintain personal privacy.
What is being Honest?
200
These are used to address cultural considerations that could affect communication.
What is providing an interpreter, address the client directly when the interpreter is present, and provide educational material and instructions in the client's own language?
200
When used appropriately, this can communicate caring and provide comfort.
What is Touch?
200
When coworkers use abusive words or actions of peers.
What is Lateral Violence?
300
This includes intrapersonal communication, interpersonal communication, Public communication, transpersonal communication, and small group communication.
What is Levels of Communication?
300
When we show concern and grow an emotional connection with patients as well as coworkers, the nurse is demonstrating this component of therapeutic communication.
What is a Caring Attitude?
300
Minimizing distractions, providing privacy, identifying outcomes, setting priorities, collaboration, and budgeting time are done during this phase of the nursing process.
What is Planning?
300
This helps the nurse hear, observe, and understand what the client communicates and provide feedback.
What is Active Listening?
300
Repeated words or acts of intimidation.
What is Bullying?
400
This can be delivered verbally, nonverbally, positively, and negatively.
What is Feedback?
400
Therapeutic communication among the nurse, client, family, significant others, and the interprofessional health care team allows the nurse to gather data needed to begin this process.
What is the Nursing Process
400
Establishing trust, providing empathetic responses and explanations, and decreasing distractions occur during this phase of the nursing process.
What is Implementation?
400
Not often considered a form of communication, this allows time for meaningful reflection.
What is Silence?
400
Rude dialogue or actions.
What is Incivility?
500
This type of communication includes email that should be encrypted.
What is Electronic Communication?
500
These are client-centered, purposeful, planned, and goal-directed.
What are Characteristics of Therapeutic Communication?
500
This type of client may have the following barriers to learning: hard of hearing, use of assistive devices, easily distracted, inability to follow long, run-on sentences, and the need to take time to process information.
What are Older Adult Clients?
500
Restating, Reflecting, Paraphrasing, and Exploring.