Non-Therapeutic Communication
Can make the patient feel guilty, angry, not supported
What is falsely reassuring?
"Tell me more about that".
What is exploring?
The method by which the communication takes place.
What is the channel?
Should avoid face-to-face interview.
What is the seating?
Consists of all the words a person speaks.
What is verbal communication?
Can make the patient feel alienated and isolated. Invalidates the patient's feelings.
What is changing the subject?
"This medication is for....."
What is giving information?
The content and the ideas that are being exchanged.
Should be set by the patient.
What is the pace?
Tone of voice, emphasis on certain words.
What is nonverbal communication?
Indicates that the nurse is unable to understand or empathize with the patient. The patient's feelings are belittled.
What is minimizing feelings?
"That was Dr. Mason, not a man from the Mafia."
What is presenting reality?
Need for information, comfort or advice.
What is the stimulus?
"Where should we start?"
What is initiating the interview?
Frowns, smiles, grimaces, raised eyebrows.
What are facial expressions?
Can make a patient defensive. Not agreeing with the patient.
"That's hard to believe."
What is voicing doubt?
Initiates contact.
Who is the sender?
Occurs during the orientation phase of the nurse-patient relationship.
What is the introduction?
Two or more mutually contradictory messages given by a person in power.
What are double-bind messages?
Assumes the nurse knows best. Fosters dependency.
What is giving premature advice?
"During the past hour, you and I have discussed...."
What is summarizing?
Interprets and responds through feedback.
Who is the receiver?
Refers to the physical distance between individuals.
What is proxemics?
Verbal messages are sometimes referred to as....
What is the content?