General Communication
Therapeutic Communication
Non-Therapeutic Communication
Tools
Miscellaneous
100

Body gestures such as facial expressions, body posture, and hand movements. 

What are nonverbal Communication

100

A technique used for a patient jumping from topic to topic. It concentrates attention to a single point. 

What is the therapeutic technique "focusing"

100

"Why did you stop your medications" is an example of this.

What is a "Why" question?

100

Used to prevent aggressive behavior, violence, and conflict. 

What is De-Escalation 

100

18-40 inches for communication

What is personal distance?

200

This Concept is the transmission of ideas between people. 

What is "Communication"

200

"Where would you like to begin" is an example. 

What is a "Giving Broad Opening"

200

The statement, "Everything will be fine"

What is False Reassurance 

200

The first several encounters with a patient to establish trust and understanding. 

what is establishing a rapport

200

0-18 inches during communication 

What is intimate distance communication

300

The reason for approx. 80% of medical errors. 

What is Miscommunication during patient handoff

300

This therapeutic technique is when the nurse repeats patient statements.

What is "restating"

300

Asking multiple questions at the same time.

What is "Excessive Questioning"

300

Only sharing patient information with those whom are caring for the patient. 

What is patient confidentiality? 

300

Example of arms across chest and slumped posture

What is body language/ nonverbals 

400
Being respectful and responsive to the health beliefs and practices of diverse populations. 

What is  Cultural Competence 

400

Nurse to Patient: Can you tell me what the voices are saying?

What is encouraging description of perceptions 

400

Nurse to Patient: "You're very young, here is some information on adoption" 

Example of Giving Advice 

400

Restating a message, generally in fewer words. 

What is paraphrasing. 

400

A conflicting message 

What is an incongruent message

500
Some cultures consider this disrespectful and improper. 

What is direct eye contact? 

500

"Tell me more about that" is an example. 

What is the Therapeutic technique of "Exploring"

500

The patients feelings are belittled. 

What is minimizing feelings. 

500

When the patient asks personal questions. 

When you redirect a patient. 

500

Process of communication by which a person reveals information about themselves to another person.

What is Self Disclosure