Fuel Product
15
How long does it take to charge my E55?
5.5 hours (6 hours)
What product is the consumer describing:
"My thermacell is a cylinder shape and green"
Patio Shield
How many hours will one mat last?
4 hours
What subject code would you use: "Do your devices repel black flies?"
BUG HOW TO KILL/REPEL? Flies - Maggots : Thermacell
What is the altitude limitation for Fuel & Mat products (excluding the Backpacker)
4,000 feet
How do I know if my device is fully charged?
The 3 battery lights will be solid
You can use Thermacell devices inside or outside
False, outdoor use only
What sizes do our rechargeable refills come in? (that we sell on our website)
36 and 120
What subject code would you use:
I just bought a E55 off Amazon and the charging cable isn't in there"
MISSING Charging Cord
You can take a MR300 and fuel and mats on an airplane
no, you can only bring your device and mats on a plane
The E65 can charge in how many hours using the fast charging dock?
2 hours
What product would you suggest for this consumer:
"Can you help me decide which device to get? I want to use it in my backyard in the evenings. I don't want to have to deal with any batteries or cords"
Patio Shield, MR300 or MR450
Is it normal for the mat to be dark brown on the bottom and white on top?
It is normal for a used mat to be dark brown on the bottom and almost white on the top
What subject code would you use:
My Radius won't turn on!
ELEC Unit Won't Charge
What type of fuel can be used with the Backpacker?
(70% butane/30% propane)
Can I use my rechargeable device near water or fish pond?
As best practice to run battery powered Thermacell repellers 10 feet away from a body of water and 7.5 feet away if you are using the Multi Insect repellent. Thermacell products should not be applied to water
What is the shelf life for the rechargeable refills?
The rechargeable refill cartridge, if left sealed in it's original packing, has a shelf life of about three-four years before there is any degrading of the repellent chemical.
You can use the Multi Insect in all of the Thermacell devices
False, only in fuel and mat
What subject code would you use:
The refill that came with my EX55 looks half full, can I get a replacement?
FILL Short Fill Of Product In Container
Can I use my device near my vegetable garden?
yes, In instances where the product is used around fruit and vegetable production, we recommend as best practice that the produce should be thoroughly washed before consumption
How is the E series different from the EX series?
There are a few differences between the two products:
Consumer wants to return their MR450 and refills, what is the process?
If under $100 we can let the consumer know they can keep/gift/donate their device and refills.
We would never ask consumers to send butane back to us as it's considered hazardous
What is the main ingredient in the rechargeable refill?
Metofluthrin
What would the subject code be:
The blue mat only lasted 2 hours
CANDLE/ COIL/ CART/ MAT Did Not Last Stated Time