Workplace Communication
Making eye contact, facing the person, and nodding to show you understand
What is active listening
Saying "I can try" or "That sounds interesting
What is having a positive attitude?
Arriving at your job on time, every time.
What is punctuality?
A firm handshake and a smile at the beginning and end of the interview.
What are good manners (or professional greetings)?
What you should do if you are unsure how to complete a task.
What is ask a supervisor (or ask for help)?
The correct way to address your boss or a customer.
What is using a polite or formal tone
(e.g., Mr., Ms., Sir, Ma'am)?
The act of doing your part of a group task without complaining or making others do it for you.
What is cooperation (or being a team player)?
Calling your boss before your shift starts if you are sick and cannot come to work.
What is reporting an absence (or being responsible)?
The most important thing to wear to a job interview.
What is clean and neat clothing (or professional attire)?
Taking a deep breath or walking away for a minute when a situation is frustrating.
What is managing your emotions (or self-regulation)?
Checking your phone, interrupting, or looking away while someone is talking.
What are examples of poor communication (or disrespect)?
What you should do if a teammate asks you for help, but you are busy with your own work.
What is respectfully explaining you need to finish your current task first, and offering to help later?
What it means to follow through and complete a task, even if it takes longer than you expected.
What is accountability (or dependability)?
What you should do right after an interview to thank the person who met with you.
What is send a thank-you note (or email)?
The first two steps you should take when you realize there is a problem at work.
What are identify the problem and tell your supervisor?
A situation where you might use an email or a written note instead of speaking in person.
What is giving a two-week notice (or requesting time off or confirming a schedule change)?
An important part of teamwork that involves sharing ideas and listening to others.
What is collaboration?
The practice of not checking social media or personal texts while you are on the clock.
What is focusing on the job (or professionalism)?
Answering questions with details about how you solved a problem or helped a customer instead of just "yes" or "no."
What is using specific examples (or telling a story)?
An action you take to fix a small mistake on your own before anyone notices.
What is being proactive (or taking initiative)?
Explaining your needs clearly and respectfully, such as asking for a tool you need to do your job.
What is self-advocacy?
The ability to bounce back and stay positive even after a mistake or difficult day at work
What is resilience?
What you show when you use a company's tools, equipment, or supplies carefully.
What is respect for resources (or being responsible)?
A question you should be prepared to ask the interviewer, like "What would I be doing on a typical day?"
What is asking a smart question about the job (or showing interest)?
The process of thinking of a few different ways to solve a problem and choosing the best one.
What is evaluating options (or the problem-solving process)?