Life Cycle Order Exception Stage
The system route the order to this exception stage when something is out of stock ......
Inventory Exception
What hot key do we use to search for a patient ?
F2
A patient is asking for the phone number their co-pay assistance. What should you do ?
A. Warm transfer to the PFS team
B. Email the PSF team ro call the patient back.
C. Check copy/paste for the number and provide it
D. Check their insurance and provide it .
The correct answer is
B. Email the PFS team to call the patient back
What is (PBM) ? And what are they responsible for ?
Pharmacy Benefit Manger
Responsible For Upfront Payment
What is the sig code translation for iv ?
Intravenous
What is the will call exception stage used for ?
Employee pick ups
What hot key do we use to find our critical notes ?
F9
A referral in the intake Prep stage requires a vacation override. It should be sent to the insurance verification stage .
True or false
False
Monday
Tuesday
Wesensday
Thursday
Friday
Saturday
Mondays Only
What is the sig code translation for tab ?
Tablet
Order will route to this stage if the patient credit card is declined.
Wait For Payment
What hot key do we use to lookup referral/order ?
Ctrl + U
What is HIPAA ?
A. Health Insurance Program
B. Health information portability
C. Health information guide
D. Health Insurance and Heath guide .
Health Insurance Portability
List Inbound Call Flow in the correct order .....1-14
1. Review Order Consent
2.Complete Clinical Assessment
3. Close Call
4.Complete The Stage
5. Document Referral Information
6.Handle Exceptions
7.Review Financial responsibility
8.Set up delivery
9. Investigate the referral
10. review HIPAA
11.Take call
12.review patient Demographics
13. Review medical History
14.Asseset RPH Counseling
1.Take call
2. review HIPAA
3. Investigate the referral
4.review patient Demographics
5. Review medical History
6. Review Order Consent
7.Complete Clinical Assessment
8.Review Financial responsibility
9.Set up delivery
10.Asseset RPH Counseling
11.Handle Exceptions
12. Document Referral Information
13. Close Call
14.Complete The Stage
What is the sig code translation for stat ?
Immediately
If the pateint's insurance plan is no longer in effect , the order will be routed to?
Insurance Expectation
What hot key do we use to find No Go Survey ?
Ctrl + E
You can disclose PHI with a parent of a minor who just turnt 18 without their consent.
True or false
The answer is ....
False
List Outbound Call Flow in the correct order .....1-14
1. Review Order Consent
2.Complete Clinical Assessment
3. Close Call
4.Complete The Stage
5. Document Referral Information
6.Handle Exceptions
7.Review Financial Responsibility
8.Set Up Delivery
9. Investigate The Referral
10. Review HIPAA
11.Contact patient
12.Review patient Demographics
13. Review medical History
14.Asseset RPH Counseling
1. Investigate the referral
2.Contact patient
3. Review HIPAA
4.Review patient Demographics
5. Review medical History
6. Review Order Consent
7.Complete Clinical Assessment
8.Review Financial Responsibility
9.Set Up Delivery
10.Asseset RPH Counseling
11.Handle Exceptions
12. Document Referral Information
13. Close Call
14.Complete The Stage
What is the sig code translation for syr ?
Syringe
A patient calls in and ask to speak with a pharmacist. Should you immediately warm transfer them right away ? And why ?
No, Because you never know what they need , They might not even need to speak with a pharmacy.
What hot key do we use to find Lookup Rx ?
What hot key do we use to get to patient change history ?
Ctrl + L
Ctrl + G
Your goal is to pross orders and disregard the member experience .
True or False
What are 3 examples of positive word choice ?
A. Happy to help ,okay is This all you need help with
B. Sure, I can ,Happy to help
C. I can, Maybe, Yes
D. Absolutely ,sure, umm
The answer will be....
False
Sure, I can, Happy to help
What is (MM) ? And what will we always need on file ?
Major Medical
We will always need a credit card on file .
What is the sig code translation for ml ?
What is the sig code translation for mcg ?
Milliliter
Microgram