Policy
What is a stale date?
Check dated older than 6 months.
What is a post date?
Check with future date.
Who has the authority to remove a Reg CC hold?
A manager
How long is the 0% introductory rate on the platimun card?
18 months
Name 3 business lines that you can refer to and make an incentive?
Mortgage
Wealth \Trust
Merchant
Retirement Planning
Commercial
Name one accountability policy that was updated last year?
Attendance
Balancing
What does “without recourse” mean for an endorsement?
The endorser takes no responsibility if the check bounces for insufficient funds.
If placing a case by case hold, how long can we hold a cashiers check according to Reg CC?
1 day entire deposit
Does the College card offer 0% ? and if so how long?
Yes 6 months
What Midland Employees are eligible for referral incentive?
Everyone
What are two examples of ways to verify a customer over the phone?
Full account number, full social, last few transactions, DOB, NEVER address or phone number because it’s public info. – Performance Appraisal Cycle opens
How many times do you count cash coming in and going out?
3
What is Reg CC and what type of accounts does it apply to?
A federal banking regulation regarding the availability or funds and collection of checks. All deposit accounts
Name 3 Business lines you can refer to and make incentive?
Wealth
Trust
Mortgage
Merchant
Commercial
MEF
Retirement Planning
What is the Midland States Bank routing number? 081204540
081204540
When would you use the stamp “credit to the account of the within named payee”?
Deposit no cash back
Can anyone but the custodian transact on an ILUTMA account?
False – only custodian can transact
When Collectability is in doubt which hold do you place?
Exception hold
How much incentive can you earn for a mortgage referral?
$100
Where is the robbery kit located at your branch?
Every teller station and desk
What is the dollar amount we need to call our customer for a WWP?
$500
Counterfeit currency.... can you exchange it for legit currency in your drawer?
No, you must file a counterfeit note report and confiscate the money from the customer.
How long is the is a customer considered a New customer for the new customer hold?
a) 60 days
b) 30 days
c) 90 days
30 days.
On average how many credit cards do consumers carry?
1, 3, or 7?
3 - Credit card debt totaled just over 1 trillion in the US in Q2 2023. With consumers having an average of over $6500.00
6500 at 20% (average cc rate) is $1300 in interest.
we offer 8 different CC
What color are the silk threads in genuine currency?
Red and blue