Show:
Genesys
Niko
UHC
SCOPE
OTHER
100

What area do you need to be in to work in bound and out bound calls?

Agent Work Space

100

How do you verify if someone can speak to us on the PTs behalf?

Vendor

Doctor

PT

POA

EMERGENCY CONTACT

100

What area should you be in to view Elegibility?

Elegibility

100

HCPC B9002 - is this in scope or out of scope?

IN

100

Where can you find the link for the Elevations Intake Form

DAY TO DAY>ELEVATIONS>Bottom of the page
200

What area do you need to be in to view the call ques and irving dashboard?

Analytics Workspace

200

How do you verify a PTs resupply items?

Ask the PT

Check Order History

Check Resupply tab.

200

Where are the Member ID, Group ID and Contract ID located in UHC

Under Policies

200

BREAST PUMPS in WI - Is this In Scope or Out of Scope?

IN

200

Where can you find a break down of the Fulfillment specific tags?

HOW TO> FULFILLMENT> TOP OF THE PAGE

300

When needing to work on an order off que what is the correct status to be in?

BUSY/OFF QUE

300

How do you create a documentation request form?

Add Documents>FORMS>Type of docs needed>Fill in as needed

300

Who should always be listed as the provider of record?

SYNAPSE HEALTH

300

PT needs PureWick Catheters in California. Is this In Scope or Out of Scope?

OUT

300

I need to look up the SYNAPSE HEALTH Tax ID, where can i find this?

DAY TO DAY>DIRECTORY> TOP of the page

400

How do you view your schedule in Genesys?

On the main dashboard/analytics workspace

400

How do you send a fax?

Inbox>Outbox>share

400

How do you verify a PTS Co-INSURANCE?

The button to View More Benifits

400

PT needs Incontinence supplies in the state of Texas, but needs to know pricing how would you populate cost share?

OUT OF SCOPE

400

What are order sessions?

An order session represents a "working" of an order by an individual operator and is made up of one or more activities.

500

How to you warm transfer a call to another department?

TWO LITTLE DUDES.

500

How do you stop a rental?

Rental tab>STOP RENTAL

500
If a PT says they need a new PAP machine and do not know when they got theres how can you verify if they qualify? Remember insurance only pays for 1 every 5 years?

Side bar chat/Call UHC

500

PT needs a wheelchair cushion in Florida is this in scope or out of scope?

IN SCOPE

500

How often and at what QTY are we allowed to provice a Humidifier Chamber for a PAP machine?

1 Every 180 Days