Cat 1
51. During the analysis of exit interview results, a popular restaurant learns that more than 50% of employees leaving are members of minority groups. The restaurant’s next step should be to
A. investigate the causes and make appropriate changes.
B. place ads in the paper and increase recruiting efforts.
C. blame the turnover rate on economic conditions and do nothing.
D. assume that the issue will disappear and hire more staff.
A. investigate the causes and make appropriate changes.
56. Observing and following up on routine tasks demonstrates which step of the four step training method?
A. Preparation
B. Presentation
C. Practice
D. Performance
D. Performance
61. In professional development, the individual or group primarily responsible for achieving the goals that were agreed upon is the
A. operation.
B. employee’s supervisor.
C. employee.
D. operation’s customers.
C. employee.
66. Communication can be limited by
A. being concise.
B. using jargon.
C. positive attitudes.
D. simple messages.
A. being concise.
71. The installation of drop safes and alarm systems is designed to eliminate which problem?
A. Bank fraud
B. Workplace violence
C. Quick change artists
D. Credit card abuse
B. Workplace violence
52. The individuals responsible for reporting tip income for tipped employees are the
A. customer and the employee.
B. employee and the supervisor.
C. employer and the customer.
D. employer and the employee.
D. employer and the employee.
57. Employers who use the tip credit provision under the Fair Labor Standards Act (FLSA) must
A. avoid reporting tips to the Social Security Administration.
B. ensure that total wages meet the minimum wage.
C. require employees to participate in tip pooling policies.
D. report the annual income less the tip credit to the Internal Revenue Service.
B. ensure that total wages meet the minimum wage.
62. An employee is assigned to learn how to make salads, wash dishes, and prepare desserts. This form of development is best described as
A. outside training.
B. self study.
C. mentoring.
D. job rotation.
D. job rotation.
67. The first step in the employee professional development process is to
A. communicate progress.
B. organize a development plan.
C. assess the employee’s learning style.
D. identify the knowledge or performance gap.
D. identify the knowledge or performance gap.
72. What is the average number of wage hours per week if an operation has 58 wage hours per day and is open 6 days a week?
A. 276
B. 324
C. 348
D. 408
C. 348
53. Comparing training content and evaluation methods to the actual job of an employee who can do the work is called
A. sufficient practice.
B. standard operating procedure (SOP).
C. validation.
D. motivational learning.
C. validation.
58. A manager negatively affects motivation when he or she
A. helps clear tables during an unusually busy rush.
B. provides individual feedback.
C. disciplines an employee in front of others.
D. listens actively to suggestions and complaints.
C. disciplines an employee in front of others.
63. To ensure that customers are consistently satisfied and financial goals are met, operations must establish
A. budgets.
B. training schedules.
C. crew schedules.
D. standards.
D. standards.
68. To increase the chance of getting necessary information from a potential employee’s reference, a manager should
A. ask a standard list of questions of all references.
B. have the potential employee deliver the reference letter in person.
C. leave the option open to do a reference check, but never complete one.
D. hire only people who have a personal reference from one of the current
employees.
A. ask a standard list of questions of all references.
73. Which activity is a function of the hiring process and NOT the orientation process?
A. Creating and using personnel files
B. Explaining organizational policies
C. Introducing employees to staff
D. Conducting drug tests
D. Conducting drug tests
54. For team members, the most important quality in a supervisor is
A. authority.
B. integrity.
C. discipline.
D. fairness.
B. integrity.
59. A document used to capture information identifying patterns and problems is known as a(n)
A. pro forma.
B. opening checklist.
C. communication log.
D. trend analysis.
C. communication log.
64. Who is responsible for communicating the employees’ status for COBRA, ERISA, and HIPAA?
A. Plan administrator
B. Payroll administrator
C. General manager
D. Legal department
A. Plan administrator
69. The belief that all members of a particular group are the same is known as a
A. stereotype.
B. corporate culture.
C. cross-cultural interaction.
D. reasonable accommodation.
A. stereotype.
74. A main component of meeting production goals is to
A. establish job descriptions.
B. schedule more staff than needed.
C. bring staff in early to prep.
D. follow standard recipes.
D. follow standard recipes.
55. In order to understand an operation’s job requirements and policies, all employees should receive a
A. kitchen layout.
B. manager’s resume.
C. benefit enrollment form.
D. employee handbook.
D. employee handbook.
60. What is bargaining in good faith between employers and unions?
A. The right of an employee to join the union at any time
B. A provision of protection for whistle-blowing
C. A genuine attempt to reach an agreement during negotiations
D. The payment of union dues in a timely manner
C. A genuine attempt to reach an agreement during negotiations
65. The purpose of an employee termination or separation checklist in the termination process is to
A. coach an employee.
B. identify replacements.
C. ensure nothing is forgotten.
D. encourage employee productivity.
C. ensure nothing is forgotten.
70. Employee involvement adds value to
A. organizing personnel files.
B. verifying employment eligibility.
C. interpreting health inspection reports.
D. improving work processes.
D. improving work processes.
75. Which federal act gives workers who lose health benefits the right to continue health benefits for a limited period?
A. ADEA
B. COBRA
C. CCPA
D. ERISA
B. COBRA