UCC
Mary is wanting to know what we can do for being a past guest. She is sailing on AT 12/03/23 in a E3.
Apply a Captain's Club Upgrade for being a loyalty member.
I'm located at the heart of the Edge Series. I'm a stunning gathering place has an energy that draws everyone to it morning, noon, and night. When you first enter, the sheer size of it will amaze you. Three decks open up to create an airy space that you might find in a cosmopolitan city.
The Grand Plaza
What are some amenities that come with being in Concierge Class?
A dedicated concierge
Attend exclusive events, including a Welcome Aboard Concierge Class Lunch and Destination Seminar.
Sparkling Wine upon request
Daily delectable delights
Pillow selection upon request
Use of umbrella and binoculars
Celebrity embossed key holder
When changing a ship and sail date with a NRD, do we have to take payment upon making the change?
Yes, immediate payment is required at the time of change.
What are our AHT goals?
AHT - 628
Jennifer is sailing in an S2 and is requesting a Captain's Club Upgrade, how can we proceed?
Captain's Club Upgrades are not applicable to suites.
Located on Deck 10 aft. I serve Breakfast, Lunch and Dinner. The dress code is casual, best part about me is I am included in the cruise fare!
Which series am I too?
Oceanview Cafe onboard Millennium Series.
What are some of the amenities AquaClass offers?
Blu
Unlimited Access to SEA Thermal Suite (Persian Garden)
Dedicated Spa Concierge: Personal Consultation
Priority Spa Reservations
Complimentary fitness classes
Exclusive spa treatment package discounts
How should our introduction consist?
Thank you for calling Celebrity Cruises! My name is ______________, how can I assist you in planning your guests' next vacation?
What is the maximum number of minutes/seconds we can place the caller on hold before we have to refresh the call?
3 Minutes or 180 Seconds
Carlos is sailing in a Rate Category of XA, and was placed in an A2. Can we apply a UCC?
Since Carlos booked a GTY, UCC is not applicable for an upgrade.
I am the traditional style and artisanal flair of Italy, add contemporary influences, I serve a cuisine in abundance. It’s all part of the expansive character of me. I am also located all the way in the aft part of the ship on Deck 5.
Solstice Series - Tuscan Grille.
Plush 100% cotton bathrobes and towels
Four pillows in every stateroom
Premium Custom blended bathroom products
Celebrity Shopping bag
Complimentary beach towel service
Do I need to ask for permission before calling Resolutions?
Yes, please ask your TC or Supervisor for permission before doing so. Also, don't forget to fill out the survey.
Maximum number for ACW?
ACW - 30
Rebecca (an Elite-Plus member), is sailing in a C3 under exciting deals promotion and would like her Captain's Club upgrade, can this be done?
Since Rebecca booked under exciting deals, UCC is not applicable.
I am only for certain guests that have this class of stateroom. I have a favorite color and I believe to be named after it as well. I am a concept of spa restaurant that causes you or your significant other to think you'll never see a steak or a rich dessert on the menu, that is definitely not the case.
AquaClass - Blu
Is it worth staying in The Retreat? If so, why?
The Retreat isn’t a place. It isn’t an amenity. It isn’t a service. It’s all of this and more. The Retreat includes stunning accommodations, a private restaurant, and exclusive lounge and sundeck* that rival any high-end resort. Your dedicated team of attendants, concierges, and your butler will do everything to ensure you never have to lift a finger on vacation. Plus - perks included.
What is our guest to crew ratio?
For every 2 guests - 1 crew member
2:1
What is the maximum number of overages and incidents to have within one month?
10 instances
Is a I2 -DI considered to be applicable for a Captain's Club Upgrade?
I am a part of The Retreat Class, I am only on one series of ship. I have a four other twins, plus me is five onboard which ship and what suite am I?
Celebrity Reflection - Signature Suite
What is one feature that every stateroom onboard has to offer?
Twice daily housekeeping service
Our signature friendly personalized service with a guest ratio of nearly 2:1
Complimentary beach towel service
Fresh ice delivered to stateroom upon request
What is the largest room we have to offer fleetwide?
How big is this room?
Iconic Suite (IC)
2 Bedroom / 2 Bath
Square Footage - 1,892 / 689 terrace
What is the minimum we should have in conversion?
100%
Ok, fine - 45%...