This is Hope Gas

Hope Gas stuff

100

Customer can find our tariffs here.

what is Hopegas.com

200

This is the home screen for the SAP-CRM system.

What is identification 

300

We schedule a transfer for this time. 

What is All day

400

Customer can have this many installments plans

what is 2 installment plans

500

You can process a refund through this process

What is a BPEM

Wow more Hope stuff

100

If service has been off for more than 10 days this is how we will process the turn on. 

what is a move in turn on 

200

This is the team the customer needs to speak to get service restored after they had made repairs to their damaged service.

What is dispatch

300

This is the minimum amount a customer would owe to get service turned back on. 

50% of the total balance+ 30.00 reconnect fee+ a Security deposit 

400

A customer calling in to stop service with a balance has this option to pay off the balance with this option

a max of a 6-month installment plan

500

This is the max amount of time we can collect on a balance that has been sent to collections 

What is a max of 5 years

Jeez its more Hope stuff

100

This is how you can tell if gas is off at an address in SAP.

What is occupied and vacant 

200

This is how we can turn gas off in an emergency situation.

what is the curb stop 

300

This is what we request if a customer cannot be verified by Experian

What is front and back of the ID and copy of lease or proof of purchase

400

These are the ways a customer can receive a medical certificate

What is email, fax, and mail

500

TRIPLE POINTSSSSSS BONUS IF YOU GET THE QUESTION RIGHT!!?!?!?!?!?!?! SEE BRANDON FOR DETAILS 

DID YOU GET IT RIGHT?

Called it even more

100

This is what BP stands for.

what is Business partner 

200

This is the system that we use to pull up and send bills from. 

What is unity client

300

This is the information we must Verify before we help a customer

What is 1st and last name, full-service address, account number, last 4 of SSN, phone number and email address

400

This is the fee to turn on or transfer service

what is 30.00 

500

These are all the way our customers can pay

What is the IVR, Website, mail, bank bill pay and in person at authorized payment locations

not shock its more Hope

100

This is what CRM stands for.

What is customer 

200

The security deposit is based on this.

What is the last 12 mouths of usage 

300

We use this to file claims for customers

What is the shared excel claims form

400

This is the fee for using a card over the phone for Residential customer s 

what is 1.65

500

FOR TRIPLE THE POINTS SEE BRANDON FOR THE QUSTION IT JUST MAYBE THE HARDEST QUESTION YOU EVER ASKED FOR......... OR YOU CAN JUST TAKE THE 500 POINTS IT IS UP TO YOU TEAM TO DECIDE

I hope you make the right decision