DAILY DEMAND
(Suzanne)
(Suzanne)
What is a Daily Demand charge?
The highest amount of power used during a single 15-minute period each day.
How long is the process for a refund check?
Processing may take 1–2 billing cycles. Credits will be applied to outstanding balances and collectable bad debt before a refund check is issued.
Which EWQ (category/reason) is used to remove a customer from TOU?
BILLING/OPTTIMEUSE
True or False: All gas appointments require a customer name and phone number.
True
How do we properly verify a commercial account?
name, last 4 tax ID, full account number, phone number, and password (if applicable)
How is Daily Demand Measured?
In Kilowatts (kW)
What do you need in order to search for a SFMF refund in UTA TOOL
Cust #, Premise #
What does the acronym GLR stand for?
Guaranteed Lowest Rate
How many times can a payment arrangement be reset in a 12-month period?
Once
Where all in banner can you find the standing order customer information
Account Info Tab, Service Maint. Prem Maint. under SVCS NAV button.
What is the Daily Demand charge?
$0.14 per kilowatt (kW)
What information does the expert mode code UCASFMF provide you?
UCASFMF shows if previous adjustments were made on an account and see where the credit was applied too.
What is the purpose of GLR?
Must be on TOU for 1 year. We evaluate if they paid more being on the TOU program. We guarantee to credit that difference, and the customer is removed from TO. GLR is only available on their first year of being on this program.
True or False: We call 911 for every Gas Emergency call?
False (only when it is a highly populated area, they hear gas escaping, there are symptoms of carbon monoxide or a carbon monoxide alarm.
If a meter display has the code "OPEN" what action do you take in banner?
This indicates power was disconnected by NV Energy. An RCNC would be placed to restore service.
How is Daily Demand billed for residential?
Each day’s highest kW times the number of days for that billing period.
What must we do before updating a residential mailing address on an active account?
A successful LexisNexis Instant ID Q&A authentication pass is required before the mailing address can be updated.
What are the peak summer hours?
6:01PM to 9PM daily
What reasons may we remove the no check block on an account?
If there are less than two return items within the last 12 months or for no account/ invalid account.
True or False: Customer filed for Bankruptcy. Banner CIS shows “BKR” after the customer’s name. You must create anew customer number, move them in and charge a deposit.
True
How is Demand charged for Non-Residential Small Business?
Can we change the name in the refund check or transfer it to a different NV Energy account?
No. The customer may seek legal counsel in how to cash the checks.
What is the price per KW a customer is charged for the peak hours on Daily Demand?
$0.12
What verification is required on a MASP account?
Account number, last 4 digits of EIN, name, phone number, and if the caller is an authorized agent or admin for the account.
What do you do if a south account has a note: SOKET NOT HOT?
Email the North and South Clerk Dispatchers