Core Values
Going above and beyond to ensure shoppers find exactly what they need for their DIY projects embodies this core value.
What is Excellent Customer Service?
Before leading operations for over 2,300 stores, this executive learned retail from her grandmother's furniture store in Jamaica and started with the company as a South Florida cashier in 1985.
Who is Ann-Marie Campbell?
Order fulfillment associates are instrumental in pulling BOPIS orders, as well as orders for "BOSS," an acronym that stands for this.
What is Buy Online Ship to Store?
What is the highest-weighted financial metric for the Management Incentive Plan?
What is Sales is the highest-weighted metric at 50%.
In a famous blessing in disguise, Bernie Marcus and Arthur Blank conceptualized The Home Depot only after being unceremoniously fired from this regional hardware chain in 1978.
What is Handy Dan?
When associates volunteer their time to community projects or disaster relief efforts, they are demonstrating this philanthropic value.
What is Giving Back?
Holding a bachelor's degree in English from The College of William and Mary, this leader worked at Kimberly-Clark Corp and Scott paper company before joining THD in 2000.
Who is Ted Decker?
Created in 2008, this team of approximately 24,000 U.S. associates helps standardize the selling floor and even has its own internal video series on Viva Engage called "METflix".
What is the Merchandising Execution Team (or MET)?
Making up exactly half (50%) of an Officer's annual equity grant , these specific awards are earned after a 3-year cycle based on ROIC and Operating Profit goals.
What are Performance Shares?
While Bernie and Arthur had the retail vision, this investment banker and co-founder is famous for securing the financial backing that took The Home Depot from a crazy idea to a reality.
Who is Ken Langone?
Acting with honesty, integrity, and ethical standards even when no one is watching.
What is Doing the Right Thing?
He began his career in 1989 at Maintenance Warehouse and holds a communications degree from San Diego State University.
Who is Billy Bastek?
Rebranded in 2016, this online marketplace that matches customers with local pros was originally an award-winning startup called Redbeacon that the company acquired in 2012.
What is Pro Referral?
If an executive meets the retirement criteria, these specific unvested equity awards will continue to vest as scheduled and remain exercisable until their original expiration date.
What are Stock Options?
Published in 1999 and co-authored by Marcus and Blank, Built from Scratch features this subtitle, boasting the company's growth from "Nothing to" this impressive multi-billion dollar figure.
What is $30 Billion? (The full subtitle is "How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion")
Empowering associates to take initiative and find creative solutions reflects this business-minded value.
What is Entrepreneurial Spirit?
This executive started at the company in 1998 as an associate systems engineer and was later recognized as the 2022 Woman of the Year in Technology by Women in Technology.
Who is Angie Brown?
If a customer is looking for "Holiday décor for all seasons," they should look for products from this specific Home Depot private brand.
What is Home Accents Holiday?
When an executive's combined base and MIP compensation exceeds the IRS limit of $360,000 , this specific plan provides a 3.5% "match" invested in Home Depot stock units.
What is the FutureBuilder Restoration Plan?
To incentivize customers to visit their empty stores on opening day in 1979, the founders famously stood in the parking lot handing out these items—only to watch many people take them and immediately drive away.
What are one-dollar bills?
Providing a safe work environment, comprehensive benefits, and opportunities for career growth for associates is the primary focus of this value.
Correct Response: What is Taking Care of Our People?
Serving on the board of the Woodruff Arts Center, this executive gained international corporate development experience at Marconi Corporation before joining The Home Depot in 2005.
Who is Richard McPhail?
According to the founders, this is the two-step chain reaction that must happen before "everything else will take care of itself".
What is "we take care of our associates, and they take care of our customers"?
During open enrollment for the Deferred Compensation Plan, executives can elect to defer up to 50% of their base salary and up to this maximum percentage of their MIP bonus.
What is 100%?
As revealed in Built from Scratch, before early investor Marjorie Buckley suggested the name "The Home Depot," Bernie and Arthur originally planned to name their new warehouse concept this quirky, alliterative title.
What is "Bad Bernie's Buildall"?