Bedside Shift Report
This is where Bedside Shift Report occurs.
Where is at the bedside?
Patient's press this when they need our help.
What is the call light?
We do this when we pass someone in the hallway.
What is smile, make eye contact and offer a greeting?
What does AIDET stand for?
A - Acknowledge
I - Introduce
D - Duration
E - Explanation
T - Thank you
This is the name of our SWWI Chief Nursing Officer (CNO).
Who is Jason Fratzke?
We do this when we speak positively about other staff, providers and departments to help put our patients at ease.
What is "manage up"?
This is our primary value and is an important reason to provide intentional, purposeful care.
What is the needs of the patient come first?
This acronym represents our values.
What is RICH TIES?
This is the most important thing patients want us to do when they have a concern or complaint.
What is listen?
This is approximately how many Press Ganey surveys were completed by SWWI patients in 2018?
What is about 25,000 surveys?
We use these types of questions when we want to find out more information from the patient?
What are open-ended questions?
These are the 4 P's.
What is pain, potty, position and personal belongings?
We learned these words as children and they are still important to use today.
What are please and thank you?
This is one of the key drivers of our patients' satisfaction in the hospital.
What is nurse communication?
The Mayo Clinic 2030 strategic plan centers around these 2 words.
What is BOLD. FORWARD.?
We use this skill to show compassion when our patients express concerns.
What is empathic communication?
This is something that patients what to know about, that we often don't know the answer to, we usually don't have control over it and we never seem to have enough of it.
What is time or duration?
The Mayo Clinic CEO who wants to create a culture of joy in the workplace.
Who is Dr. Farrugia?
We can use this teaching method to verify a patient's understanding of their discharge instructions.
What is teach back?
This is the hot food special in the Market Place on Tuesday's.
What is Taco Tuesday?
We discuss this information with the patient throughout their stay to prepare them to go home.
What are discharge instructions?
This is when we do intentional, purposeful care.
What is whenever we enter a patient's room?
We choose this every day and it affects our outlook.
What is our attitude?
This is who owns the patient experience.
Who is everyone?
This is the name of the regulated survey that is standardized across all hospital systems in the United States.
What is HCAHPS?