When a customer calls in and says they want to place an order, what is the first think you want to ask them?
What is "have you ordered with us before?"
100
What are the 4 ways you can look up the customer's order?
What are order number, email address, name, and phone number
100
When will you maintain an order?
What is anytime we can make changes to an order?
100
When would you use a tickler?
What is anytime there is something that needs to be done that you cannot do directly. ie, cancel a drop ship item, put out a tracer on an order, or find out when a drop ship item will ship.
100
Where do you measure your head to determine hat size?
What is one half inch above the ears
200
If a customer has ordered with us before, what two pieces of information will you use to look them up?
What are the zip code & last name?
200
When you bring up an order, what 3 items does the customer need to verify?
What are shipping name, shipping address, and method of payment
200
If you make a mistake while maintaining an order, how do you back out and start over?
What is reject order
200
If a tickler has to go to the vendor, what two letters will the assign to group always start with?
What is FS
200
What are the 3 spots on the foot to pay attention to when sizing a boot?
What are the instep, the ball of the foot and the heel
300
When placing an order, what two things would you need to lookup on the website ?
The price and the shipping time
300
Where will you find the customer's bill to and shipping addresses?
What is order header
300
In what instance would you want to maintain an order?
A. Customer wants to return an order
B. Customer wants to find out when they're order will ship
C. Customer needs to change the quantity of an item
D. Customer needs tracking information
What is C.
300
When doing a tickler for a vendor, what item will you always need to include in the tickler notes?
What is Purchase Order number
300
Do we mail catalogs?
What is no. We haven't since 2013. We carry far too many items to fit into a catalog.
400
What option do you need to click on the left to enter a shipping address that is different from the billing address?
What is address book?
400
When do you leave messages on an order?
What is anytime you go into the order
400
What can you change when you maintain an order?
A. The price
B. The quantity
C. The method of shipment
D. All of the above
What is D
400
What category do you use if the tickler will be resolved within Sheplers?
What is CS
400
If a customer does not qualify for free shipping but there is a circumstance where you can validate giving it to them, what box will you uncheck to make that happen?
What is "CALC FRT"?
500
In order to use 2 cards on an order, what do you need to hit to get to the screen to put in the cards?
What is pay methods
500
What 3 pieces of information will you get out of order history?
What are tracking information, back order date, and PO number
500
If a line on an order has a number in the "print" status column, with nothing in the "reserve" column, can we cancel that line?
No. We must do an FS cancel tickler.
500
If an item on an order was shipped by the warehouse and shows being delivered, however, the customer never received it, what "Assigned to Group" code do we use?
What is WHSE TRACE
500
When you maintain an order, or place a new order, what must you push at the end to make sure the order goes through?