HAVING THIS AT YOUR DESK MAY HELP YOU GET A PERFECT SCORE
What is the "SURVEY"
100
What type of warranty is offered on all Nissan Certified Pre-Owned vehicles?
What is Factory-backed 7 year/100,000 Limited Warranty
100
What should be on the front of every deal jacket before it is given to the finance manager?
What is a deal jacket cover sheet
100
Name the first step that should be taken when looking to enter a client into Contact Management.
What is SEARCH to see if they are already in the CRM
100
What year was TOM NAQUIN established?
What is 1968
200
ACTIVATING THIS IMPORTANT FEATURE PROVIDES CUSTOMER PEACE OF MIND AND DEALERSHIP RETENTION
What is "ONSTAR"
200
Can a vehicle with an open recall be eligible for Certified Pre-Owned status?
No, the dealership must first perform all scheduled recalls.
200
Mr. and Mrs. Customer this is Patti Sipe our Business Manager. Patti is going to handle your state and federal paperwork. She is also going to share your factory warranty coverage as well as give you your options to extend that like a lot of my good customers do...
What is a "Proper introduction and endorsement"
200
What is the website that is used to access Contact Management?
Tom Naquin acquired this Dealership in 2001 which added Cadillac and late Oldsmobile to our new car franchises.
What is Linville Oldsmobile Cadillac
300
THE TWO MOST DIFFICULT FEATURES FOR OUR CUSTOMERS TO UNDERSTAND
What is HVAC AND AUDIO/PHONE
300
1.9% APR IS AVAILABLE ON WHAT TWO GM MODELS
WHAT IS MALIBU AND EQUINOX
300
What do you need to make LEGIBLE copies of and have in every deal jacket?
What are the insurance card and driver's license of the customer
300
How many appointments SHOULD each salesman be recording into the CRM each day?
What is two appointments per day
300
Name one (1) new car franchises we obtained in the PAST and now no longer carry.
What are Suzuki, DeLorean, Subaru
400
COME ON IN...IT WILL ONLY TAKE A FEW MINUTES...
What is "A BLOWN DELIVERY"
ALTERNATE ANSWER: "WHAT IS A LIE"
400
What are the timeline and parameters that a customer must follow in order to enact the GM customer satisfaction guarantee on certified pre-owned vehicles?
What is three days and 150 miles?
400
Who gets the deal PRIOR to finance and what are they supposed to do?
Who is the sales manager and they are supposed to sign off on the deal
400
Where do you find the activities you need to complete on a daily basis?
What is the "Daily Work Plan"
400
The Service measurement that is proven to increase dealership loyalty.
What is "Retention"
500
The one thing that should thing that should happen soon after any delivery
What is "A thank you call and ask for referral"
500
HOW MANY POINTS IN THE GM INSPECTION PROCESS
What is 172
500
What should you do prior to printing any documents.
What is "verify that information is correct"
500
How do you find support if you have questions relating to Contact Management?
What is call the contact management support desk at
1-800-767-0080
Bonus: Prompts 2,3,5,2