History & Appreciation
This person named our company, "Horizon Oxygen".
Who is Annamae Huante?
This is the ETA timeframe hospital discharges receive.
What is stat/within two hours?
Timeframe it would take to coordinate a switchout with another DME company.
What is 24-48 business hours?
The codes used to signify Infectious Diseases and Covid+ patients.
What is 7777 and 1919?
This is used to treat level 3-4 bed sores.
What is an LAL?
This is customer service manager David's previous place of employment.
What is AAA?
When you can expect all bariatric items.
What is next day?
The quarterly incentive amount for our call center representatives.
What is $250?
The process needed when patient changes addresses and takes their equipment with them.
What is an asset verification?
This is the lightest wheelchair we provide.
What is the transport chair?
These are the locations of Horizon Oxygen's contact centers.
What is Orange, Escondido and Plano?
This is the cutoff time for all shipped items.
What is before 2:30 CA/4:30 TX?
They handle all mass switchouts when we onboard a new hospice.
Who is Sheri Montgomery?
The average importing time promised to our clients for our online orders.
What is 10-15 minutes?
All of the contents of the New Patient Folder
What is the new patient handbook, instructions, survey, and oxygen in use signs.
This is the current total amount of Horizon locations.
What is 27?
Difference between a general eta and an end of day eta.
What is end of day vs. 2 hour window?
They handle all payroll inquiries.
Who is Vincent Gragnano?
The reason behind confirming if an address is a facility or a home.
What is for billing purposes?
The weight limit for the hoyer lift.
What is 350lb?
This is the hospice contract that marked the turning point for Horizon.
What is Silverado Hospice?
They will receive an order if patient care has been compromised.
Who are Service Improvements and Quality Assurance?
This service style sets us apart from other DME companies.
What is offering same day deliveries/picksups?
The process of picking up a disposed item.
What is creating a delivery/service ticket?
This mattress topper may be used to replace bed rails.
What is the mattress bolster cover?