History & Appreciation
This is Horizon Oxygen's most important asset.
Who are its employees?
This is the timeframe in which a PST will arrive following notification of a hospital discharge.
What is two hours?
This word, used to give an affirmative response, also describes the type of company we are.
What is a "YES" company?
These TWO patient metrics are important to obtain during a New Admit because it could determine what size DME we need to provide?
What is height and weight?
This is the animal incorporated into our logo that represents new beginnings in the Bible.
What is a dove?
Last year, this is how many orders were processed by Horizon in 2024. Hint - This is part of Who We Are!
What is 340,000?
If the Area Manager was unable to assist with an ETA request, and you've exhausted all other contacts, this person is next in line to offer support?
Who is Victor Jimenez?
This term refers to Horizon's goal of being on the same page and of the same mind. Also used by Honda.
What is One Accord?
This is the disposition code you will select when you need a little more time to work on something after a phone call?
What is Extended Wrap?
What is 11?
21 years ago, Paul and Annamae started Horizon with this person, who was their very first employee.
Who is Alfonso Trinidad?
This ETA ensures arrival within 4 hours of the request.
What is an ASAP ETA?
In our Call Monitor Form, these are the four components listed under Soft Skills, all of which significantly contribute to creating a meaningful experience for our callers.
What is Active Listening, Courtesy/Professionalism, Empathy, and Voice Quality?
In 2024, this Service Improvement category represented the most frequent areas of opportunity, accounting for 28% of all Service Improvements.
What is Protocols/Procedures?
This phrase/mission/goal was taken from 1 Peter 3:8-9 and has acted as our foundational objective here at Horizon for many years.
What is to, "Be a blessing?"
This is the year Paul and Annamae started Horizon Oxygen.
What is 2004?
This is the page in your training workbook dedicated to ETA training.
What is page 77?
The word "Team" and "Family" are combined to create this word, used to describe who all of us are who represent Horizon.
What is Teamily?
These are the four most common ways to search for patients in our software?
What is First/Last Name, Date of Birth, Hospice Agency and MRN?
This word has been known to be misspelled in our training workbooks.
What is "necessary?"
According to Horizon's mission statement, this is something we strive to be to patients and their families.
What is to always be a blessing?
These are the three areas we need to notate ETA detail.
What is Delivery Window, Comment Box, and Patient Profile Notes.
Providing an ownership statement early in your calls expresses to the caller your desire to do what?
This term is used to describe a temporary period of care and support for a person who needs assistance, allowing their primary caregiver to take a break from their responsibilities.
What is respite?
This is what the acronym HIPAA stands for. Also found in your training workbook.
What is Health Insurance Portability and Accountability?